Wi Fi Connection

JoeShades

macrumors 65816
Original poster
Sep 1, 2010
1,068
293
Williamstown, NJ
I am having a strange problem since I got rid of my old router and got the Comcast X1 gateway. I don't keep my Apply TV 4th Gen connected to one TV. When I plug it in I often have to restart it multiple times to make any apps connect, but in my settings it says I am connected to my Wi Fi and my speed test app works but all other apps say no network detected, eventually it connects after i keep restarting. I do not have this problem with my Iphone, Ipod touch or Ipad, just the Apple Tv, does anyone know what could be wrong?
 

Audit13

macrumors 603
Apr 19, 2017
5,718
1,465
Toronto, Ontario, Canada
I had the same Wi-Fi problem when I was trying to set up a new ATV 4K. I tried setting it up using my iPhone which was connected to my home Wi-Fi network but this also failed. I could only complete the set up using a wired connection. Once I completed the set up, I was able to remove the Ethernet cable.

Is it possible that the ATV doesn't like the Comcast gateway? Is it possible to try another Wi-Fi router or connect to a phone hotspot?
 

JoeShades

macrumors 65816
Original poster
Sep 1, 2010
1,068
293
Williamstown, NJ
I have not heard of anyone else with the comcast router having problems. I don't have another router to try. I am just assuming it is an Apple Tv issue. It is really strange how the speed test app works but no other app does For over a year now even when I had my old router the location services on the Apple Tv no longer work either. I may give Apple a call, I know trying comcast customer service is a complete waste of time
 

Audit13

macrumors 603
Apr 19, 2017
5,718
1,465
Toronto, Ontario, Canada
It is strange.

When I was setting up my new ATV 4k, I could see that it was connected to my Wi-Fi network and had an IP address but the ATV itself kept saying there was no internet connection.
 

JoeShades

macrumors 65816
Original poster
Sep 1, 2010
1,068
293
Williamstown, NJ
Yeah I have an Ip address and strong signal, when I run the speed test I get around 400 Down but then I open you tube or another app and it says no internet connection
 
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