Widespread AT&T Voicemail Outage Affecting iPhone Users in the US

[Clix Pix]

I like voicemail because a lot of times I don't have my iPhone right on me and so don't realize that someone has called me. Without a voice mail message left I have no idea that, yeah, actually the call might have been important. When I listen to the voicemails, most of the time they're not important, but there are those few which really are.

That said, yeah, texting is really the way to go when needing to get in touch quickly or fairly quickly, but even that can have a delay on my -- the recipient's -- end if I don't realize for a while that when I was in the shower or doing something and my iPhone wasn't right near me and I didn't hear an audible signal alerting me that I received a text...... I really would love it if Apple could figure out a good way to provide some sort of visual alert system which doesn't require that the iphone be on at the time -- something where I could walk into a room later and immediately spot that, oh, while I was physically away from my iPhone, I got a text (or a voice mail or an email....). C'mon, Apple, you can do this!!!

 

[Tech198]

"The current AT&T advice for affected customers who need immediate access to voicemail is to create a new mailbox by calling customer service. However, customers who go down this route are being warned that they will lose all saved and unheard messages. The only alternative, it seems, is to simply wait it out and hope AT&T resolves the issue sooner rather than later. We'll update this article if we learn of any developments."

I haven't used voicemail for years. If it's important enough, they'll call back or email (assuming they have it)

 

[bgiuriceo]

This is also affecting a few-thousand Verizon customers (like me, since 7/11/2019). Visual Voicemail is broken on my Xr with the only way to know that you have a VM is to dial old school *86. Verizon is aware of this problem and has no immediate fix. Tech Support has been told not to open tickets on this problem either.

 

[menace3]

I was wondering fi it was the new IOS. I would get a call and assume no voicemail. Then 9 hours later, voicemail pops up. So annoying right now

 

[AudiA4]

I was wondering fi it was the new IOS. I would get a call and assume no voicemail. Then 9 hours later, voicemail pops up. So annoying right now

This isn’t the same thing. It isn’t “delayed” voicemails, it’s a complete failure of visual voicemail.

 

[AudiA4]

My visual voicemail began operating normally this morning. Whatever was causing the issue with my service has been restored.

 

[Lethcoeb]

This started for me this week (I’m in Texas and I have the iPhone 11 Pro Max). I’ve forwarded everything to my Google Voice account for the time being - I have voicemail again and receive transcriptions via email of the messages. Decent workaround: https://support.google.com/voice/answer/165656?co=GENIE.Platform=Android&hl=en

My Visual VM's came back this morning (Saturday AM). Had a carrier update yesterday, so perhaps they are getting things fixed?

 

[menace3]

This isn’t the same thing. It isn’t “delayed” voicemails, it’s a complete failure of visual voicemail.

OK. I still had visual voicemail. However if someone called me at 12PM, the voicemail would not pop up until 9PM.

Someone called me yesterday and visual voicmail never even states it. I just called my voicemail and I have a message there. So I'm sure my issue is related

 

[mtneer]

customers are said to be affected in several states, including Arizona, California, Colorado, Florida, Indiana, Nevada, and North Carolina.

What does this mean -

Customers who happen to have phones with area codes from these states and live anywhere in the nation OR

Customers who live in these states and have phones with area codes from anywhere in the nation?