Well, I've read all the stories where people have accidentally or stupidly broken their iphones and that Apple has been replacing them. Well, seems not anymore. My wife tripped and fell crossing the street (she's ok thank goodness) while holding the phone... when she looked at it, the glass was shattered! The phone was in the incase case (the rubber one) but it made no difference. So after reading all the threads here, like the recliner chair vs the iphone, where those all got replaced for free by apple, I figured maybe they would do the same for me? Well no such luck. I didn't expect they should just replace it although I was hoping. $249 to fix it (flat fee for 8GB and $199 for 4GB). He was nice enough to waive the $29 'loaner' phone though. Point is, either Apple does not like me and my wife (went to 2 stores BTW, first one had no loaners) or they are changing the 'here have a new phone' policy. Good thing AMEX will pay for this.