Wife's Macbook Pro 13" Water damage

Discussion in 'MacBook Pro' started by BJB Productions, Jul 13, 2016.

  1. BJB Productions macrumors 65816

    BJB Productions

    Joined:
    Nov 10, 2008
    #1
    Hi - my wife spilled some water and it apparently got inside her 2015 rMBP... probably via the fan vents. Ugh. I unknowingly brought it into the Genius bar since at first she didn't tell me about the water...I wouldn't have done this if I knew it had water damage. Anyway, they sent it in to a repair facility and I just got the bad news - so now they have it on record that the machine has water damage. They quoted me $750+ tax to repair it.

    My two initial questions are:
    1. If I have Apple repair it, is my Apple Care warranty STILL void? (If I have it sent back, I'm assuming I will no longer be able to get repairs done in the future since it's on record as having water damage.)

    2. Has anyone every dealt with this company? Trying to figure out if they're legit. https://i-geniuses.com/macbook-water-damage/

    Weighing my options...
     
  2. tubeexperience, Jul 13, 2016
    Last edited: Jul 14, 2016

    tubeexperience macrumors 68030

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    Feb 17, 2016
    #2
    Sent you MacBook Pro to this guy: https://www.youtube.com/user/rossmanngroup

    His repair shop page: https://www.rossmanngroup.com/




     
  3. BJB Productions thread starter macrumors 65816

    BJB Productions

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    #3
  4. tubeexperience macrumors 68030

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    #4
    Your warranty was voided the moment Apple found out about the spill.
     
  5. BJB Productions thread starter macrumors 65816

    BJB Productions

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    #5
    Bummer, but to be expected. Thanks.
     
  6. tubeexperience macrumors 68030

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    #6
    How many months of warranty is left anyway?
     
  7. BJB Productions thread starter macrumors 65816

    BJB Productions

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    #7
    I just purchased it, so it had a solid two years. I should probably get her some unbreakable / waterproof case...:rolleyes:
     
  8. tubeexperience macrumors 68030

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    #8
    The standard warranty is only a year.

    Anyway, as for the repair, give Rossmann a call and see what he said.
     
  9. BJB Productions thread starter macrumors 65816

    BJB Productions

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    #9
    I will give him a call. Meant I just purchased Apple Care (she had it for just under a year)
     
  10. killawat macrumors 65816

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    Sep 11, 2014
    #10
    You can get a refund, just call them up and cancel.
     
  11. marc55 macrumors 6502a

    marc55

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    Oct 14, 2011
    #11
    My suggestion would be to call Apple and find out if they do the repair, would your MB be covered for the remainder of your AppleCare extended warranty.

    I would think if Apple does the repair work, you would be covered.

    Please let us know
     
  12. tubeexperience macrumors 68030

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    Feb 17, 2016
    #12
    Call Apple and cancel AppleCare.

    https://support.apple.com/en-us/HT202704
     
  13. BJB Productions thread starter macrumors 65816

    BJB Productions

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    #13
  14. tubeexperience macrumors 68030

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    #14
     
  15. BJB Productions thread starter macrumors 65816

    BJB Productions

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    #15
    Would you suggest going after this before I tell them ship my laptop back without repair?
     
  16. tubeexperience macrumors 68030

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    Feb 17, 2016
    #16
    If you cancel AppleCare within 30 days of purchase, you'll get full refund instead of partial refund.

    If that doesn't applies to you, then it doesn't matter.
     
  17. marc55, Jul 14, 2016
    Last edited: Jul 14, 2016

    marc55 macrumors 6502a

    marc55

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    Oct 14, 2011
    #17
    Yes!

    From what I'm understanding, your question is: will your MB be covered for future repairs after the water damage is repaired, and the best way to find that out is to call Apple and discuss with them.

    As I noted above:
    My suggestion would be to call Apple and find out if they do the repair, would your MB be covered for the remainder of your AppleCare extended warranty; I would think if Apple does the repair work, you would be covered.

    m
    --- Post Merged, Jul 14, 2016 ---
    Read this: https://www.facebook.com/idashgeniuses/reviews

    Personally, I wouldn't trust anyone but Apple with the repair; IMHO their customer support is the best!
     
  18. BJB Productions thread starter macrumors 65816

    BJB Productions

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    #18
    Update: I called up Apple support and honestly explained the situation. They refunded my Apple Care, no questions asked. (Purchase was over 30 days ago as well)

    After that I requested the Macbook Pro be sent back to me without being repaired. I'll try sending it to the guy mentioned above. So far so good.
     
  19. tubeexperience macrumors 68030

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    Feb 17, 2016
    #19
    Also, please keep us up-to-date with your situation with Rossmann.

    I have had a repair done by Rossmann before and was happy with the result, but your experience may vary.
     
  20. BJB Productions thread starter macrumors 65816

    BJB Productions

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    #20
    Hi, friends! An update... Finally got her Macbook shipped to Rossmann Repair Group. They are super smart, friendly guys. I talked to them on the phone before sending it to them. They have a super slick ticket system - when they receive your item, they put it into their system and you can view the status. All communication is done through their ticket system as well.

    Anyway - they repaired it in 3 business days from the day they received it. $349 for new battery and cleaning. Paid through Paypal. Awesome! I was able to get a refund on my Apple Care so things worked out ok for me this time.
     
  21. tubeexperience macrumors 68030

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    #21
    How you gotten the laptop back? Is it working well?
     
  22. BJB Productions thread starter macrumors 65816

    BJB Productions

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    #22
    H
    I haven't gotten it back yet. I will report back when I have.
     
  23. BJB Productions thread starter macrumors 65816

    BJB Productions

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    #23
    Received the laptop today. In regards to the repair, all seems to be well. They didn't screw the bottom case in very well; a couple of the screws are quite loose so the case isn't tight. They also left a few nicks on the case that were not previously there. I messaged them about this. Bummer.
     
  24. tubeexperience, Aug 15, 2016
    Last edited: Aug 15, 2016

    tubeexperience macrumors 68030

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    #24
    Well, no one is perfect. I am not sure what you want him to do.

    I also repair MacBooks (although I don't repair logic boards) and sometimes these nicks and scratches happened.

    ---

    As for tightening bottom screws, you can either buy/borrow a pentalobe screwdriver or have Apple tighten them for you.
     

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