iPhone XR Wife's new Xr

Discussion in 'iPhone' started by lwilliams, Jun 12, 2019.

  1. lwilliams macrumors 6502

    lwilliams

    Joined:
    Nov 27, 2012
    Location:
    Athens, GA
    #1
    My wife upgraded from 7Plus to the Xr two weeks ago. Immediately, the new phone had a problem with the volume of the caller. You could be in a conversation and, suddenly, the caller volume dropped about two-thirds. Barely audible. You had to have around for the volume to come back to normal.

    Took the phone back to the Verizon store the next day. They replaced it with another new Xr. Same problem.

    The first phone was setup with a restore from backup. So, the second phone was setup as a new phone.

    We have a Genius Bar appointment this Saturday.

    Does anyone know of something that could cause this before I drive 50 miles to the Apple store?
     
  2. Banglazed macrumors demi-god

    Banglazed

    Joined:
    Apr 17, 2017
    Location:
    Cupertino, CA
    #2
    Have you tried updating your device to the latest iOS? The rep will most definitely try this.
     
  3. AbSoluTc macrumors 601

    AbSoluTc

    Joined:
    Sep 21, 2008
    #3
    It’s not the phone. Two phones doing the same thing? It’s user/environment. Is she signing in to iCloud?
     
  4. lwilliams thread starter macrumors 6502

    lwilliams

    Joined:
    Nov 27, 2012
    Location:
    Athens, GA
    #4
    Updated to latest iOS before setup in the store.

    Happens in all areas. Same areas where previous phone, and my Xs, work perfectly.

    Yes, iCloud in signed in. All contact, pics, etc. came across just fine.
     
  5. aakshey macrumors 68000

    aakshey

    Joined:
    Jun 13, 2016
    #5
    I feel both phones could be defective.
     
  6. addey macrumors member

    Joined:
    Mar 29, 2016
    #6
    Long shot but my XR dropped calls when I first bought it and disabling wifi-calling solved the issue. I know this isn't your exact problem but worth a shot?
     
  7. AbSoluTc macrumors 601

    AbSoluTc

    Joined:
    Sep 21, 2008
    #7
    Probability of the same user receiving two phones, doing the same exact thing - highly unlikely that it's the phone. Once, maybe the phone. Twice, not the phone.

    Don't sign into iCloud and don't use the same sim. Setup as new.
     
  8. I7guy macrumors Core

    I7guy

    Joined:
    Nov 30, 2013
    Location:
    Gotta be in it to win it
    #8
    Try turning WiFi calling off and maybe turning volte off and on. My wife’s xr is louder than loud.
     
  9. lwilliams thread starter macrumors 6502

    lwilliams

    Joined:
    Nov 27, 2012
    Location:
    Athens, GA
    #9
    WiFi calling is off already. Can't see where to toggle VOLTE.
     
  10. Wide opeN macrumors 65816

    Wide opeN

    Joined:
    Aug 27, 2010
    Location:
    Georgia
    #10
    You have to call Verizon and have the enhanced call feature added.
     
  11. slippery-pete macrumors 65832

    slippery-pete

    Joined:
    Jun 23, 2007
  12. I7guy macrumors Core

    I7guy

    Joined:
    Nov 30, 2013
    Location:
    Gotta be in it to win it
    #12
    You can do this from the website or app.
     
  13. Devyn89 macrumors regular

    Devyn89

    Joined:
    Jul 21, 2012
  14. noobinator macrumors 603

    noobinator

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
    #14
    Is she holding it in a way that presses down on the volume down?
     
  15. lwilliams thread starter macrumors 6502

    lwilliams

    Joined:
    Nov 27, 2012
    Location:
    Athens, GA
    #15
    Not the way she holds it. I've tried it and had the same thing happen.
     

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14 June 12, 2019