Wifi Disconnect Issues?

Discussion in 'Apple TV and Home Theater' started by Xxexilexx, Nov 5, 2015.

  1. Xxexilexx macrumors newbie

    Joined:
    Jul 5, 2011
    #1
    It seems that when my Apple TV 4 is left in sleep a while... when I go to turn it on, it has disconnected from the wifi. Furthermore, if I go to wifi settings, it can't find any networks... even though the apartment building I am in has a million it can normally see

    A reboot fixes the issue and it goes back till normal... till it does it again

    Anyone else have this issue?
     
  2. surfnode macrumors member

    surfnode

    Joined:
    Aug 27, 2013
    Location:
    United Kingdom
    #2
    Yeah I had this earlier with Plex - well annoying. Have switched to Ethernet and now its all good.
     
  3. Xxexilexx thread starter macrumors newbie

    Joined:
    Jul 5, 2011
    #3
    I have Plex too... think Plex is causing the issue?
     
  4. surfnode macrumors member

    surfnode

    Joined:
    Aug 27, 2013
    Location:
    United Kingdom
    #4
    Yeah I've found that Plex randomly does not connect to my mac mini PMS.

    I might try Simplex or Squire instead.
     
  5. FatherOfTwo macrumors member

    FatherOfTwo

    Joined:
    Jun 9, 2015
    #5
    I've had similar issues but with both ethernet and wireless - Apple TV will drop off the network.

    I've reset my Apple TV and also my router but the problem reoccured this morning - i did originally think it was PLEX but I haven't installed this since i did the reset so very confusing.

    Good to know it is not just me but very annoying.
     
  6. RB1959 macrumors member

    RB1959

    Joined:
    Sep 30, 2015
    #6
    Not just me then. Apple TV for some reason doesn't wake up my NAS server. I have to wake it up via the Mac first, then connect via the Apple TV.
     
  7. Jme Saunders macrumors member

    Joined:
    Mar 5, 2015
    #7
    I wrote about this the other day. (Wi-Fi issues.)

    I'm glad I'm not the only one. It is almost embarrassing this is an issue. My £80 FireTV doesn't have these issues. I can't believe Apple would release the Apple TV with such a blatant Wi-Fi bug.

    According to AppleInsider about tvOS 9.1:

    "One change is that Explicit Congestion Notiifcation is enabled by default on both Ethernet and Wi-Fi, reducing network delays and packet loss."
     
  8. nebo1ss macrumors 68030

    Joined:
    Jun 2, 2010
    #8
    It is not possible that PLEX can cause the ATV to drop off the network. Connection to the PMS is a different issue.
    There are two ways to ensure that the client connects to the PLEX server. (1) You can specify the ip address of the Plex server on the client config. (2) You log in with your Plex id and password on both the server and client and Plex will take care of the rest.
     
  9. Jme Saunders macrumors member

    Joined:
    Mar 5, 2015
    #9
    I disagree. I think a tvOS bug is being trigged by Plex.
     
  10. nebo1ss macrumors 68030

    Joined:
    Jun 2, 2010
    #10
    All applications including PLEX run in Apple walled garden. How exactly is this being triggered by Plex.
     
  11. Jme Saunders macrumors member

    Joined:
    Mar 5, 2015
    #11
    Sandboxing or not, it doesn't stop a bug with the OS being trigged. How could this not be any different? The sandbox is for protection, but Plex isn't its own OS using its own resources. There has been plenty of iOS apps that have problems like this.

    A very quick example "Apple's iOS 9 reportedly has a bug that may make it impossible for iPhone owners to use certain apps on a cellular network". The sandbox doesn't stop bugs with the OS. I'm not sure about other users but I'm streaming high bandwidth files from my Mac to Apple TV. A lot of the users who say they have problems also happen to be running Plex.
     
  12. nebo1ss macrumors 68030

    Joined:
    Jun 2, 2010
    #12
    There is a world of difference between an app having a problem using wifi or cellular data than the device disconnecting from the network. The connection between the ATV and either ethernet or wifi failing being related to an installed app would be a stretch and in fact a serious flaw in the ATV. I would imagine this is nothing more than another one of Apple many issues we have seen over the years with Communication problems.
     
  13. Jme Saunders macrumors member

    Joined:
    Mar 5, 2015
    #13
    Why is there? I don't understand this. If tvOS handles how network connections are handled ... Why can't Plex be causing a bug in the OS to become apparent? I've only seen this problem occur with Plex. If the OS is handling the streaming of high bandwidth content incorrectly, that is an OS problem. Plex just happens to be causing it.
     
  14. Jme Saunders macrumors member

    Joined:
    Mar 5, 2015
    #14
    Update: I'm on 9.0.1 (but that hasn't made anything better). I am using a DLNA video player instead (still used PMS) and it's working very well. Both Plex and SimpleX both cause the Wi-Fi issue.
     
  15. surfnode macrumors member

    surfnode

    Joined:
    Aug 27, 2013
    Location:
    United Kingdom
    #15
    So I found the problem it was my Cable router causing the problem. I've since put that into 'Modem Mode' and have setup my TP-Link router to be used. Issues have now gone away. #poorwifi
     

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