Wifi does not work correctly on iPad Mini w/ Retina display

Discussion in 'iPad Tips, Help and Troubleshooting' started by MacbookSwitcher, Dec 13, 2013.

  1. MacbookSwitcher macrumors 6502

    MacbookSwitcher

    Joined:
    Mar 13, 2007
    #1
    I've found that Wifi does not work properly on the iPad mini w/ Retina display.

    Some background: I own three iPads (iPad mini w/ retina display, iPad mini, and iPad 3rd gen), an iPod touch 5th gen, and a Macbook Air, and use them all frequently with my portable Wifi router.

    None of them exhibit any Wifi problems whatsoever except for my iPad mini w/ Retina display.

    Here are the details:

    - In the middle of using Wifi with my portable Wifi router, the Wifi connection will abruptly drop, then reconnect. After the Wifi reconnects, it is no longer able to connect to the internet (even though Wifi itself is connected).
    - Once the iPad mini w/ retina display's Wifi gets into this state, the following may or may not restore WiFi temporarily:
    -- Restart the device
    -- Reset network settings
    -- ...yet, even if connectevitiy is restored, the problem will happen again within minutes.
    - When the iPad mini w/ retina display gets into this state, the Wifi on my iPod touch, other iPads, and on my Macbook Air continue to work perfectly fine, so I know the problem is not with my Wifi device or it's connection, but specifically with the iPad mini w/ Retina display.

    Note:
    The iPad mini w/ Retina display never has any issues with my home or work Wifi networks. The problem only happens when connected to my portable Wifi device. Yet, all of my other iOS devices and my MacBook Air work perfectly with my portable Wifi device, therefore I know the problem is not with the Wifi device, but with the iPad mini with Retina display.

    Solutions:
    - Resetting the iPad mini w/ retina display to factory settings does not solve the problem
    - Resetting network settings on the iPad mini w/ retina display does not solve the problem
    - I have even replaced my original iPad mini w/ Retina and got a new one. Yet, the new device exhibits the exact same behavior as the original device. So this was not simply a hardware problem with my original iPad mini w/ Retina display.

    Conclusion:
    - I know this is not a hardware problem (since it happened with both my original as well as replacement device).
    - I know this is not a problem with my pocket WiFi router, since it works perfectly with all of my other iOS devices and MacBook Air.
    - Therefore, this must be a software / firmware bug with the iPad mini w/ retina display. Apple will need to fix this in a future software update.

    Has anyone else seen this problem?
     
  2. Aspasia macrumors 65816

    Joined:
    Jun 9, 2011
    Location:
    Halfway between the Equator and North Pole
    #2
    After reading your very well organized and written post, it seems clear that there is some sort of conflict between your Mini/r and your portable WiFi router - and only that portable WiFi router.

    In addition to reporting it to Apple, have you reported it to the router manufacturer to see if they have any suggestions?
     
  3. MacbookSwitcher thread starter macrumors 6502

    MacbookSwitcher

    Joined:
    Mar 13, 2007
    #3
    Thanks for your reply.

    No, I haven't contacted the manufacturer of my portable WiFi unit, since it has no problems whatsoever with my iPad mini 1st gen, other iPads, or other Apple devices. That's why I suspect the problem is specifically with the iPad mini w/ Retina display.

    However, I will see if it has a firmware update available.

    I also suspect I'm not the only person seeing this problem.
     
  4. MacbookSwitcher thread starter macrumors 6502

    MacbookSwitcher

    Joined:
    Mar 13, 2007
    #4
    Update: I have upgraded the firmware of my pocket WiFi device, and since doing so, have not witnessed the problem. However, it has only been 36 hours, so it may be too early to tell if it is actually fixed or not.

    I will keep an eye out for it and update again if the problem occurs.
     
  5. Aspasia macrumors 65816

    Joined:
    Jun 9, 2011
    Location:
    Halfway between the Equator and North Pole
    #5
    Thanks for the update. That's good information for anyone else having a similar issue.

    Always great when things work out easily, so will keep my fingers crossed that the firmware upgrade was the permanent solution.
     

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