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Martyimac

macrumors 68020
Original poster
Aug 19, 2009
2,462
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S. AZ.
My M1 iMac suddenly lost internet connectivity using wifi. The computer says wifi is on, my Eero router says my iMac is connected and even shows very minor activity but nothing will work, not Safari, not the mail app, or anything else that connects to the internet. There was a suggestion to try turning off bluetooth but that didn't work either. I have it connected via ethernet to the router and all is working again as expected.

It appears the wifi module has some kind of internal issue. Anybody else have this kind of problem?
 
It would probably be useful to run the Wireless Diagnostic on your Mac. It produces a folder of diagnostic test results that perhaps someone here could assist you to interpret.

To get to the Wireless Diagnostic, hold down the option key while pressing the wi-fi symbol in the toolbar and selecting Create Diagnostic Report or Open Wireless Diagnostic. It will save the file in /var/tmp. I tried it and it takes a few minutes to run.

 
It would probably be useful to run the Wireless Diagnostic on your Mac. It produces a folder of diagnostic test results that perhaps someone here could assist you to interpret.

To get to the Wireless Diagnostic, hold down the option key while pressing the wi-fi symbol in the toolbar and selecting Create Diagnostic Report or Open Wireless Diagnostic. It will save the file in /var/tmp. I tried it and it takes a few minutes to run.

Thanks I may try that at some point.
 
Actually had something Similar occur recently with an M1 Mac Mini (16GB-512GB). Was demoing the new Verizon 5G wireless service (it's OKAY, but comes nowhere near my 1GB Fiber service) and messing around with the wi-fi settings. Not sure exactly what I changed, but from a certain point forward NO amount of messing with things could restore my wi-fi. (Running the latest Mac OS Ventura 13.0 by the way). Even tried a fresh install of System Software.
As you noted. It was VERY strange. Both my internet services showed up via the Wi-Fi control panel. Was able to choose and join them, but could NEVER access any network with them. (Internet-Email-Game Servers, nothing).

BTW, Ethernet service was not affected and when connected directly to the router all was well.

Finally decided to try a Time Machine backup to a time that I knew everything was still working.
LUCKILY, and this was a major time saver, there is an option in the restore process that allows you to just restore
system and network settings. Once I did that restore, picked a full DAY before things went sideways, everything went back to normal. I'm hoping you have a backup somewhere.

STILL not sure what I did to cause it, and I doubt I could replicate it if I tried, but that solution seemed to work for me.
Something IS very buggy though. If I did that through normal system settings by accident, I think it may be indicative of a problem somewhere. Especially the leaps I had to take to recover.

Hope any of this helps. And if you do have a TM backup and it's successful, let me know if it works.
I'm curious as well.

WRC

ADDED: I ran the wireless diagnostic as well, and it could find nothing of use. The only thing it kept sugessting was a router re-boot, which I did try at least once, but as all of my other Apple and Non-Apple devices continued to connect and work I quickly ruled out the routers as a problem.
 
Actually had something Similar occur recently with an M1 Mac Mini (16GB-512GB). Was demoing the new Verizon 5G wireless service (it's OKAY, but comes nowhere near my 1GB Fiber service) and messing around with the wi-fi settings. Not sure exactly what I changed, but from a certain point forward NO amount of messing with things could restore my wi-fi. (Running the latest Mac OS Ventura 13.0 by the way). Even tried a fresh install of System Software.
As you noted. It was VERY strange. Both my internet services showed up via the Wi-Fi control panel. Was able to choose and join them, but could NEVER access any network with them. (Internet-Email-Game Servers, nothing).

BTW, Ethernet service was not affected and when connected directly to the router all was well.

Finally decided to try a Time Machine backup to a time that I knew everything was still working.
LUCKILY, and this was a major time saver, there is an option in the restore process that allows you to just restore
system and network settings. Once I did that restore, picked a full DAY before things went sideways, everything went back to normal. I'm hoping you have a backup somewhere.

STILL not sure what I did to cause it, and I doubt I could replicate it if I tried, but that solution seemed to work for me.
Something IS very buggy though. If I did that through normal system settings by accident, I think it may be indicative of a problem somewhere. Especially the leaps I had to take to recover.

Hope any of this helps. And if you do have a TM backup and it's successful, let me know if it works.
I'm curious as well.

WRC

ADDED: I ran the wireless diagnostic as well, and it could find nothing of use. The only thing it kept sugessting was a router re-boot, which I did try at least once, but as all of my other Apple and Non-Apple devices continued to connect and work I quickly ruled out the routers as a problem.
Thank you for a great reply. Unfortunately i am not running a TM backup since this was the Ventura beta. Nothing critical needed backing up since this is my experimental setup used mostly to test the MacOS betas. But I find it fascinating that your experience seems to directly mimic mine. I will try running wifi diagnostics later but something tells me that my results will be similar to yours.
 
Have you tried to reboot into safe mode to have it clear the caches?

Also, you could create a new user and see if the problem occurs there. If not, then it points to something specific with the user setup.
 
This hasn't been suggested yet.
Sometimes it can work.

Shut down the iMac. All the way off.

Now... go to where your internet service comes into the house.
POWER OFF the internet modem/router, wait about 10 seconds, then power it up again.

Wait about 4 or 5 minutes until the ISP modem/router is up-and-running.

Now, power on the iMac again.

Does this change anything?
(I make no promises)
 
It seems I have found the issue. There were suggestions on the feedback assistant (I am on the Ventura public beta), to uninstall my VPN. I ignored that since the iMac has been running my VPN successfully since the first beta was installed. Well, since I was out of ideas I decided, what the heck, I'll uninstall my VPN and SUCCESS!!! I am posting this using wifi on my iMac. WOOHOO!
 
It seems I have found the issue. There were suggestions on the feedback assistant (I am on the Ventura public beta), to uninstall my VPN. I ignored that since the iMac has been running my VPN successfully since the first beta was installed. Well, since I was out of ideas I decided, what the heck, I'll uninstall my VPN and SUCCESS!!! I am posting this using wifi on my iMac. WOOHOO!
You know, it's always good to include that you're on a beta OS version when you first describe a problem. That would have been very helpful to know up front. Quite a few people put in time working on your issue, and some of us don't do beta version troubleshooting.
 
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You know, it's always good to include that you're on a beta OS version when you first describe a problem. That would have been very helpful to know up front. Quite a few people put in time working on your issue, and some of us don't do beta version troubleshooting.
Good point and lesson learned. Thank you.
 
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It seems I have found the issue. There were suggestions on the feedback assistant (I am on the Ventura public beta), to uninstall my VPN. I ignored that since the iMac has been running my VPN successfully since the first beta was installed. Well, since I was out of ideas I decided, what the heck, I'll uninstall my VPN and SUCCESS!!! I am posting this using wifi on my iMac. WOOHOO!
I bet that is it. I have a work specific VPN that I have to keep installed. Good to know that moving forward. Glad your issue got resolved.

WRC
 
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