WiFi no longer works..

AdamA9

macrumors 65816
Original poster
Feb 2, 2010
1,216
344
Guys.

I have an issue with my iPhone 4 on 5.0.1 (non-jeailbreak). I recently updated to 5.0.1 and since then my iPhone no longer connects to my home WiFi. I can see the network, but I just get the timer against the name when I select it.

Now, I drove an hour down to the Apple store last week, they did a firmware install and reset the phone and sent me away. Told me to come back if any issues. So suffice it to say, this didn't work.

I went back in this weekend to be told I would have to buy a new handset. Despite me telling them all other devices (iMac, time capsule, iPhone, 2xiPads) worked on the connection, it was my WiFi causing the issue. I was shocked. This update has caused my phone to stop functioning, and they're telling me that I would have to pay to fix it (via a new phone).

I just want to get this sorted if I can whilst I carry out my complaint with them. Does anyone know what this issue could be, or how I could sort it out? It's really bugging me.
 

Macman45

macrumors G5
Jul 29, 2011
13,199
133
Somewhere Back In The Long Ago
Two Obvious Things

Guys.

I have an issue with my iPhone 4 on 5.0.1 (non-jeailbreak). I recently updated to 5.0.1 and since then my iPhone no longer connects to my home WiFi. I can see the network, but I just get the timer against the name when I select it.

Now, I drove an hour down to the Apple store last week, they did a firmware install and reset the phone and sent me away. Told me to come back if any issues. So suffice it to say, this didn't work.

I went back in this weekend to be told I would have to buy a new handset. Despite me telling them all other devices (iMac, time capsule, iPhone, 2xiPads) worked on the connection, it was my WiFi causing the issue. I was shocked. This update has caused my phone to stop functioning, and they're telling me that I would have to pay to fix it (via a new phone).

I just want to get this sorted if I can whilst I carry out my complaint with them. Does anyone know what this issue could be, or how I could sort it out? It's really bugging me.

Which you may have already tried.

1) Re-set your network settings on your phone (delete and re-enter wifi details too)

2) Re-boot your router
 

AdamA9

macrumors 65816
Original poster
Feb 2, 2010
1,216
344
Sorry, tried both of these. Reset the phone too. That didn't help.
 

AdamA9

macrumors 65816
Original poster
Feb 2, 2010
1,216
344
To me....If re-setting everything fails then the only other thing I can suggest is a complete backup and restore of the phone.
Sorry that's what I meant. I completely restored the phone to new. That didn't work either.

I would think this was my own wifi causing it, if it wasn't for all the other devices connecting to the network okay.
 

Macman45

macrumors G5
Jul 29, 2011
13,199
133
Somewhere Back In The Long Ago
Must Be The Phone

Sorry that's what I meant. I completely restored the phone to new. That didn't work either.

I would think this was my own wifi causing it, if it wasn't for all the other devices connecting to the network okay.
Can't be anything else....Any warranty left? Guess that's your only hope...Or Applecare if you have it
 

AdamA9

macrumors 65816
Original poster
Feb 2, 2010
1,216
344
Out of warranty and no Apple care.

Frustrating that they have caused this with their update, and refuse to do anything about it.
 

dotme

macrumors 6502a
Oct 18, 2011
939
91
Iowa
What happens if you take it to a friend's house, or a coffee shop, and hook up to a different WiFi network? Will it connect and surf?

If so, it's down to your home router. Don't rule out router problems because sometimes those little buggers can get corrupted too. If you can cleanly connect to other WiFi networks, I'd get a paper clip or whatever's needed to try a factory reset on your router.
 

Kyotoma

macrumors 68000
Nov 11, 2010
1,996
46
Carnegie and Ontario
DFU restore as new with a completely fresh install of 5.0.1. if that doesn't work, then you could try a firmware restore of your router, which will be a pain but might work. Also, make sure your router is configured to 802.11n in the 2.5 GHz spectrum and not the 5 GHz, as this would not work with your iPhone at all.

On another note, you could always configure your Time Capsule as an access point and just use that. Just remember to heed my warning about using the 2.5 GHz spectrum instead of the 5 GHz.
 

MaxBurn

macrumors 65816
Nov 25, 2010
1,315
1
When you took it in to the apple store I am assuming they connected to the stores wifi??
 
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