wifi not working on my new imac

Dronomophone

macrumors regular
Original poster
Apr 4, 2007
106
0
got my new high end 21.5" imac this morning. only had about five minutes with it because i had to run to work. So the wifi isn't working. My network and others show up and it accepts my password. When it tries to connect, I get that symbol with the "!" in it. I was able to connect once I hard wired into the ethernet port. I'm mostly posting this to let people know about a possible issue with the new imacs. I'm guessing I'll have to take it in, unless someone knows an answer for it. Are there any software updates or anything that might fix this? Haven't checked that yet.
 

Hellhammer

Moderator emeritus
Dec 10, 2008
22,164
581
Finland
Have you reseted modem and router? Have you run network diagnostic? It's found in Sys Prefs > Network > AirPort > Helper (or something like that)
 

Dronomophone

macrumors regular
Original poster
Apr 4, 2007
106
0
i ran the network diagnositc and it told me to reset the router, which i did but i knew it wasn't that. the wifi worked on my iphone. i'll try to reset the computer when i get home.
 

Hellhammer

Moderator emeritus
Dec 10, 2008
22,164
581
Finland
i ran the network diagnositc and it told me to reset the router, which i did but i knew it wasn't that. the wifi worked on my iphone. i'll try to reset the computer when i get home.
Reset the router anyway. It may have some issues with connecting to iMac or something. I've had the same issue like million times, my iMac works and my PC doesn't or vice versa. Usually the reset fixes it
 

TheBritishBloke

macrumors 68030
Jul 21, 2009
2,532
0
United Kingdom
This won't be a widespread problem. It's possible you have a faulty airport card.

Try reinstalling os x first, if that doesn't help then just return it for an exchange.
 
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