Wifi problem - connected to internet but pages wont load

wez99950

macrumors member
Original poster
Mar 31, 2009
93
0
I tried ringing apple but unbeknownst to me my warranty has expired so wanted to see could I fix it before using money that was intended for my new iPhone. Any help/advice would be very very very much appreciated.
Right, so yesterday I used a friends o2 dongle and I was asked did I want to save internet settings, I said yes - not knowing what I was saving (silly silly).
I had to do work at my old college but was unable to connect to wifi. Went to the IT lads and they fixed it - sort of - I could access the Internet but no sites that required a log in eg gmail facebook.
I am now at home and on my iPod typing this as my Mbp won't connect to the Internet! It was connecting to the wifi provider, have full signal but won't load the pages. I know it can't be the wifi as my iPod works fine.
Can anyone help me!?!? At a loss
 

Hellhammer

Moderator emeritus
Dec 10, 2008
22,164
581
Finland
Have you ran the Network helper/fixer? Go to Sys Prefs > Network > Airport > Helper (or something like that, not on my Mac atm).
 

wez99950

macrumors member
Original poster
Mar 31, 2009
93
0
Have you ran the Network helper/fixer? Go to Sys Prefs > Network > Airport > Helper (or something like that, not on my Mac atm).
I did yes and it says that there are no problems - that the internet is connecting which is correct, strictly speaking - just that the pages aren't loading!
The blue colour loading doesn't move at all and i don't get the moving circle thingy (v bad description i know!) that shows it's loading as well doesn't come up either
 

Hellhammer

Moderator emeritus
Dec 10, 2008
22,164
581
Finland
I did yes and it says that there are no problems - that the internet is connecting which is correct, strictly speaking - just that the pages aren't loading!
The blue colour loading doesn't move at all and i don't get the moving circle thingy (v bad description i know!) that shows it's loading as well doesn't come up either
Have you rebooted? Tried another browser? Reset modem and router as well
 

wez99950

macrumors member
Original poster
Mar 31, 2009
93
0
i did - i plugged out the router last night and turned off the laptop to see would that help anything but no luck sadly. i'm using an old old dell and it's working fine with the router. tried my mbp after work and nada - nothing loads.
 

bigjobby

macrumors 65816
Apr 7, 2010
1,040
0
London, UK
Try reserving an IP address for your MBP on your router and then renewing your DHCP lease on the MBP to refresh the IP.

My MBP had similar problems previously and I nailed it down to an IP conflict but my MBP didn't tell me (which didn't help).
 

wez99950

macrumors member
Original poster
Mar 31, 2009
93
0
Try reserving an IP address for your MBP on your router and then renewing your DHCP lease on the MBP to refresh the IP.

My MBP had similar problems previously and I nailed it down to an IP conflict but my MBP didn't tell me (which didn't help).
thank you! how do i go about doing what you said to do!? apologies but i can get my way around the computer but that's it i'm afraid - have never had a problem with the mbp so haven't had to fiddle around with it.
Do i need to do something with the wireless router itself?
 

bigjobby

macrumors 65816
Apr 7, 2010
1,040
0
London, UK
thank you! how do i go about doing what you said to do!? apologies but i can get my way around the computer but that's it i'm afraid - have never had a problem with the mbp so haven't had to fiddle around with it.
Do i need to do something with the wireless router itself?
Can't promise it'll fix your problem but its worth a shot.

It would help if you've got the documentation to your router/modem as getting into the configuration pages is dependent on the make and model of the device. You will also need to know the admin name and password to get into it.
 

wez99950

macrumors member
Original poster
Mar 31, 2009
93
0
Can't promise it'll fix your problem but its worth a shot.

It would help if you've got the documentation to your router/modem as getting into the configuration pages is dependent on the make and model of the device. You will also need to know the admin name and password to get into it.
Sure, anything will help so this is much appreciated. Had a big search and found the box which has a cd and some information so i'm hoping it'll have the information we need
 

wez99950

macrumors member
Original poster
Mar 31, 2009
93
0
It would help if you've got the documentation to your router/modem as getting into the configuration pages is dependent on the make and model of the device. You will also need to know the admin name and password to get into it.
Would you be able to do a little walk through of the steps that you did that sorted the issue??
 

bigjobby

macrumors 65816
Apr 7, 2010
1,040
0
London, UK
Would you be able to do a little walk through of the steps that you did that sorted the issue??
If you can give us the make and model of your wireless router maybe someone on here can give you some advice on how to reserve an IP address for your MBP. Must hit the sack for now.
 
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