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WiFi problem with Canon Pixma MP620

B

backoffdanger

macrumors newbie
Original poster
Aug 11, 2008
3
0
I know other people have had issues setting up their printers via WiFi as well, and nothing I've read seems to work.

The Canon IJ Network Tool doesn't display the printer after I've done the install and everything, except when I have the USB connected to my Macbook Pro. Airport is turned on. Am I missing something?

EDIT
All fixed!
 
I bought the very same printer yesterday and had a very similar problem. I called Canon tech support for help. I am now printing wirelessly from my MacBook.

My situation: the MP 620 is connected by USB to a Windows Vista desktop, and I was trying to print wirelessly from my MacBook. The Canon tech support person walked me through the Canon IJ Network Tool. It is a simple procedure. One thing I had to do that the tech person couldn't help me with was that I had to change the security setting on my DSL router (access point) to WPA-PSK and the default encryption key.
 
Firewall may be causing the problem

I was having the same problem. What it turned out was that the default mac os x Firewall was preventing me from seeing the printer. Try following these steps and see if they help. This was for Max OS X 10.5:

1) Click the 'Apple' button in the upper left-hand corner
2) Choose 'System Preferences...'
3) Click the 'Show All' button at the top to make sure you are seeing all the options
4) Under the 'Personal' heading, pick the 'Security' button
5) There are 3 tabs at the top, choose 'Firewall'
6) There are 3 options, try picking 'Allow all incoming connections' (the first option). IMPORTANT: this will make your computer less secure if you don't eventually change this setting back to 'Allow only essential services' so please remember to do that after you finish (see step 13).
7) Now that your firewall is disabled, lets try to add the printer
8) Click the 'Show All' button again to get back to main System Preferences page
9) Under the 'Hardware' section, choose the 'Print and Fax' button
10) If you see the 'MP620' series under the printers list on the left, delete it by selecting it and pressing the '-' button underneath.
11) Insert the Canon CD and repeat the install process (or download the drivers from the canon website). Please be sure to follow all the directions in the manual but this time it should work.
12) Check that the printer works. If not, there are other things you can try, just post a response and I will follow up.
13) Re-enable your firewall by selecting the 'Allow only essential services' tab under the 'Firewall' tab of the 'Security' menu.
14) Check that the printer still works. If it doesn't, you will need to either keep your firewall disabled or set an exception. That is a little more complicated and I can post those directions if somebody asks about them

Let me know if this fixes your problem, as I'd love to hear if this helped anyone.
 
I've the same problem with my MP620. Canon IJ Network Driver did not find the printer after the installation process (the installation works well and find the MP690 printer!!!). Can anyone ahelp me?!? thanks
 
Problems with Firewall

I got this to work following your directions, but could not connect to the printer after changing my firewall settings back to "Allow only essetial services". Could you explain how to set an exception. Thanks.

I was having the same problem. What it turned out was that the default mac os x Firewall was preventing me from seeing the printer. Try following these steps and see if they help. This was for Max OS X 10.5:

1) Click the 'Apple' button in the upper left-hand corner
2) Choose 'System Preferences...'
3) Click the 'Show All' button at the top to make sure you are seeing all the options
4) Under the 'Personal' heading, pick the 'Security' button
5) There are 3 tabs at the top, choose 'Firewall'
6) There are 3 options, try picking 'Allow all incoming connections' (the first option). IMPORTANT: this will make your computer less secure if you don't eventually change this setting back to 'Allow only essential services' so please remember to do that after you finish (see step 13).
7) Now that your firewall is disabled, lets try to add the printer
8) Click the 'Show All' button again to get back to main System Preferences page
9) Under the 'Hardware' section, choose the 'Print and Fax' button
10) If you see the 'MP620' series under the printers list on the left, delete it by selecting it and pressing the '-' button underneath.
11) Insert the Canon CD and repeat the install process (or download the drivers from the canon website). Please be sure to follow all the directions in the manual but this time it should work.
12) Check that the printer works. If not, there are other things you can try, just post a response and I will follow up.
13) Re-enable your firewall by selecting the 'Allow only essential services' tab under the 'Firewall' tab of the 'Security' menu.
14) Check that the printer still works. If it doesn't, you will need to either keep your firewall disabled or set an exception. That is a little more complicated and I can post those directions if somebody asks about them

Let me know if this fixes your problem, as I'd love to hear if this helped anyone.[/QUOTE]
 
Another problem with Canon Pixma MP620 and WiFi

Hello everybody,

I have another problem regarding the Canon Pixma MP620 and WiFi. I installed it without any problems and it is displayed as a network printer. The connection between my MBP and the printer seems to be ok since I can check the ink level and initiate a test page.

But I can't print anything from any applications like Pages or Thunderbird. It is displayed that the printer is offline, but I can still check the ink level, so the connection is ok.

Does anybody has an idea in that case?

Thank you very much in advance,
Sisi
 
sisi2008 said:
Hello everybody,

I have another problem regarding the Canon Pixma MP620 and WiFi. I installed it without any problems and it is displayed as a network printer. The connection between my MBP and the printer seems to be ok since I can check the ink level and initiate a test page.

But I can't print anything from any applications like Pages or Thunderbird. It is displayed that the printer is offline, but I can still check the ink level, so the connection is ok.

Does anybody has an idea in that case?

Thank you very much in advance,
Sisi
Click to expand...

I'm having the exact same problem, except my printer is physically networked to the router instead of through WiFi. I can check ink levels and scan pages, but I can't print from Safari or anything. Were you able to resolve the problem?
 
sisi2008 said:
Hello everybody,

I have another problem regarding the Canon Pixma MP620 and WiFi. I installed it without any problems and it is displayed as a network printer. The connection between my MBP and the printer seems to be ok since I can check the ink level and initiate a test page.

But I can't print anything from any applications like Pages or Thunderbird. It is displayed that the printer is offline, but I can still check the ink level, so the connection is ok.

Does anybody has an idea in that case?

Thank you very much in advance,
Sisi
Click to expand...

Check that you've added the wireless printer to your printer list. I had exactly the same problem and it was showing online as it was looking for USB printer, not wireless. The entry for the wireless printer will have it's MAC address after the name ...

HTH
Monty
 
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