Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Seraphiim

macrumors newbie
Original poster
Jul 17, 2016
4
1
I have a 13-inch, Late 2009 MacBook with 10.11.15 OS X El Capitan loaded in. A 2.26 GHz Intel Core 2 Duo with 8 GB of Memory. I have been having wifi problems where it shuts itself off and I am forced to reset the NVRAM just to have wifi back again. Just recently, it has been shutting off as I am downloading games on Steam. This problem has been happening since February and I want to figure out how to fix this. I have attached some error logs that I believe might have something. If there's any other information that is needed to help you help me figure out this problem I will try to get it to you.
 

Attachments

  • Screen Shot 2016-07-17 at 8.28.34 PM.png
    Screen Shot 2016-07-17 at 8.28.34 PM.png
    252.4 KB · Views: 62
  • Screen Shot 2016-07-17 at 8.28.37 PM.png
    Screen Shot 2016-07-17 at 8.28.37 PM.png
    182.8 KB · Views: 73
  • Screen Shot 2016-07-17 at 8.28.30 PM.png
    Screen Shot 2016-07-17 at 8.28.30 PM.png
    189.6 KB · Views: 46
  • Screen Shot 2016-07-17 at 8.28.27 PM.png
    Screen Shot 2016-07-17 at 8.28.27 PM.png
    356.5 KB · Views: 45
  • Screen Shot 2016-07-17 at 8.27.12 PM.png
    Screen Shot 2016-07-17 at 8.27.12 PM.png
    372.8 KB · Views: 71
  • Screen Shot 2016-07-17 at 8.28.32 PM.png
    Screen Shot 2016-07-17 at 8.28.32 PM.png
    463.8 KB · Views: 65
  • Screen Shot 2016-07-17 at 2.31.23 PM.png
    Screen Shot 2016-07-17 at 2.31.23 PM.png
    249.5 KB · Views: 44
  • Screen Shot 2016-07-17 at 8.28.39 PM.png
    Screen Shot 2016-07-17 at 8.28.39 PM.png
    355.9 KB · Views: 64
  • Screen Shot 2016-07-17 at 8.26.35 PM.png
    Screen Shot 2016-07-17 at 8.26.35 PM.png
    571.5 KB · Views: 57

keysofanxiety

macrumors G3
Nov 23, 2011
9,534
25,298
Hmm. We'll go through some basic troubleshooting:

1) Reset router
2) Disable login items such as Skype/Dropbox
3) Restart Mac with reopen windows when logging back in disabled/unchecked
4) Reset PRAM/SMC (though you've already done this a fair few times)
5) Try create a new admin user account and see if the error persists through that
6) Check HDD's OK by verifying SMART data

I know it's pretty basic stuff, but running through the above should help whittle down if the issue is software or hardware related. :)
 

Seraphiim

macrumors newbie
Original poster
Jul 17, 2016
4
1
Download the free application EtreCheck and use it to scan to see if you had ether a Trojan or old plugin that be causing it.

The results are too large for me to even consider screenshotting or pasting the whole thing. I was able to get rid of other plugins that were still left but I didn't see anything that could pose a problem.
Code:
[B]EtreCheck version: 2.9.13 (267)[/B]

[B]Report generated 2016-07-18 18:57:24[/B]

[B]Download EtreCheck from [/B][URL='https://etrecheck.com'][B]https://etrecheck.com[/B][/URL]

[B]Runtime 1:57[/B]

[B]Performance: Excellent[/B]



Click the [B][Support][/B] links for help with non-Apple products.

Click the [B][Details][/B] links for more information about that line.



[B]Problem: [/B]Other problem

[B]Description:[/B]

Wifi shutting off



[URL='etrecheck://help/hardware'][B]Hardware Information:[/B][/URL] [URL='etrecheck://help/hardware']ⓘ[/URL]

    MacBook (13-inch, Late 2009)

    [URL='http://support-sp.apple.com/sp/index?page=cpuspec&cc=FYN&lang=en'][B][Technical Specifications][/B][/URL] - [URL='http://support-sp.apple.com/sp/index?page=cpuuserguides&cc=FYN&lang=en'][B][User Guide][/B][/URL] - [URL='https://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=Macnotebooks'][B][Warranty & Service][/B][/URL]

    MacBook - model: MacBook6,1

    1 2.26 GHz Intel Core 2 Duo CPU: 2-core

    8 GB RAM Upgradeable - [URL='http://support-sp.apple.com/sp/index?page=cpumemory&cc=FYN&lang=en'][B][Instructions][/B][/URL]

        BANK 0/DIMM0

            4 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 303


[URL='etrecheck://help/video'][B]Video Information:[/B][/URL] [URL='etrecheck://help/video']ⓘ[/URL]

    NVIDIA GeForce 9400M - VRAM: 256 MB

        Color LCD 1280 x 800

        VW32L HDTV10A 1366 x 768 @ 60 Hz


[URL='etrecheck://help/systemsoftware'][B]System Software:[/B][/URL] [URL='etrecheck://help/systemsoftware']ⓘ[/URL]

    OS X El Capitan 10.11.5 (15F34) - Time since boot: about one hour


[URL='etrecheck://help/disk'][B]Disk Information:[/B][/URL] [URL='etrecheck://help/disk']ⓘ[/URL]

    Hitachi HTS545025B9SA02 disk0 : (250.06 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 248.05 GB (109.62 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB


    HL-DT-ST DVDRW  GS23NR   ()


[URL='etrecheck://help/usb'][B]USB Information:[/B][/URL] [URL='etrecheck://help/usb']ⓘ[/URL]

    Apple Inc. Built-in iSight

    Logitech USB Receiver

    Logitech USB Receiver

    Apple Inc. Apple Internal Keyboard / Trackpad


[URL='etrecheck://help/gatekeeper'][B]Gatekeeper:[/B][/URL] [URL='etrecheck://help/gatekeeper']ⓘ[/URL]

    Mac App Store and identified developers


[URL='etrecheck://help/kernelextensions'][B]Kernel Extensions:[/B][/URL] [URL='etrecheck://help/kernelextensions']ⓘ[/URL]

[B]        /Library/Application Support/Hotspot Shield[/B]

    [not loaded]    com.anchorfree.tun (1.1.1 - SDK 10.8 - 2015-01-28) [URL='https://www.google.com/search?q=tun10.9+support+site:anchorfree.com'][B][Support][/B][/URL]



[B]        /Library/Extensions[/B]

    [loaded]    com.orderedbytes.driver.ControllerMateFamily (4.6.0 - SDK 10.6 - 2016-07-18) [URL='https://www.google.com/search?q=ControllerMate+support+site:orderedbytes.com'][B][Support][/B][/URL]



[B]        /Library/Extensions/ControllerMate.kext/Contents/PlugIns[/B]

    [loaded]    com.orderedbytes.driver.CMUSBDevices (4.6.0 - SDK 10.6 - 2014-09-05) [URL='https://www.google.com/search?q=support+site:orderedbytes.com'][B][Support][/B][/URL]

    [not loaded]    com.orderedbytes.driver.CMUSBKeyboard (1.0 - SDK 10.6 - 2014-09-05) [URL='https://www.google.com/search?q=support+site:orderedbytes.com'][B][Support][/B][/URL]

    [not loaded]    com.orderedbytes.driver.CMUSBPointer (1.0 - SDK 10.6 - 2014-09-05) [URL='https://www.google.com/search?q=support+site:orderedbytes.com'][B][Support][/B][/URL]



[URL='etrecheck://help/systemlaunchagents'][B]System Launch Agents:[/B][/URL] [URL='etrecheck://help/systemlaunchagents']ⓘ[/URL]

    [not loaded]    8 Apple tasks

    [loaded]    165 Apple tasks

    [running]    65 Apple tasks


[URL='etrecheck://help/systemlaunchdaemons'][B]System Launch Daemons:[/B][/URL] [URL='etrecheck://help/systemlaunchdaemons']ⓘ[/URL]

    [not loaded]    45 Apple tasks

    [loaded]    155 Apple tasks

    [running]    90 Apple tasks


[URL='etrecheck://help/launchagents'][B]Launch Agents:[/B][/URL] [URL='etrecheck://help/launchagents']ⓘ[/URL]

    [loaded]    com.oracle.java.Java-Updater.plist (2013-12-13) [URL='https://www.google.com/search?q=com.oracle.java.Java-Updater.plist+support+site:oracle.com'][B][Support][/B][/URL]

    [loaded]    org.macosforge.xquartz.startx.plist (2016-05-05) [URL='https://www.google.com/search?q=org.macosforge.xquartz.startx.plist+support+site:macosforge.org'][B][Support][/B][/URL]


[URL='etrecheck://help/launchdaemons'][B]Launch Daemons:[/B][/URL] [URL='etrecheck://help/launchdaemons']ⓘ[/URL]

    [loaded]    com.adobe.fpsaud.plist (2016-06-13) [URL='https://www.google.com/search?q=com.adobe.fpsaud.plist+support+site:adobe.com'][B][Support][/B][/URL]

    [loaded]    com.anchorfree.ajaxserver.plist (2013-11-08) [URL='https://www.google.com/search?q=com.anchorfree.ajaxserver.plist+support+site:anchorfree.com'][B][Support][/B][/URL]

    [loaded]    com.barebones.authd.plist (2015-05-20) [URL='https://www.google.com/search?q=com.barebones.authd.plist+support+site:barebones.com'][B][Support][/B][/URL]

    [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [URL='https://www.google.com/search?q=com.microsoft.office.licensing.helper.plist+support+site:microsoft.com'][B][Support][/B][/URL]

    [loaded]    com.oracle.java.Helper-Tool.plist (2013-12-13) [URL='https://www.google.com/search?q=com.oracle.java.Helper-Tool.plist+support+site:oracle.com'][B][Support][/B][/URL]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist (2015-02-15) [URL='https://www.google.com/search?q=com.oracle.java.JavaUpdateHelper.plist+support+site:oracle.com'][B][Support][/B][/URL]

    [loaded]    com.skype.skypeinstaller.plist (2016-05-19) [URL='https://www.google.com/search?q=com.skype.skypeinstaller.plist+support+site:skype.com'][B][Support][/B][/URL]

    [loaded]    org.macosforge.xquartz.privileged_startx.plist (2016-05-05) [URL='https://www.google.com/search?q=org.macosforge.xquartz.privileged_startx.plist+support+site:macosforge.org'][B][Support][/B][/URL]


[URL='etrecheck://help/userlaunchagents'][B]User Launch Agents:[/B][/URL] [URL='etrecheck://help/userlaunchagents']ⓘ[/URL]

    [loaded]    com.google.keystone.agent.plist (2016-07-12) [URL='https://www.google.com/search?q=com.google.keystone.agent.plist+support+site:google.com'][B][Support][/B][/URL]

    [running]    com.spotify.webhelper.plist (2016-07-12) [URL='https://www.google.com/search?q=com.spotify.webhelper.plist+support+site:spotify.com'][B][Support][/B][/URL]

    [loaded]    com.valvesoftware.steamclean.plist (2016-07-17) [URL='https://www.google.com/search?q=com.valvesoftware.steamclean.plist+support+site:valvesoftware.com'][B][Support][/B][/URL]


[URL='etrecheck://help/loginitems'][B]User Login Items:[/B][/URL] [URL='etrecheck://help/loginitems']ⓘ[/URL]

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)


[URL='etrecheck://help/hiddenapps'][B]Other Apps:[/B][/URL] [URL='etrecheck://help/hiddenapps']ⓘ[/URL]

    [running]    com.Growl.GrowlHelperApp.304032

    [running]    com.etresoft.EtreCheck.256352

    [running]    com.google.Chrome.51872

    [failed]    com.orderedbytes.ControllerMateHelper

    [failed]    com.spotflux.Spotflux.tun

    [running]    org.mozilla.firefox.96672

    [loaded]    418 Apple tasks

    [running]    171 Apple tasks


[URL='etrecheck://help/internetplugins'][B]Internet Plug-ins:[/B][/URL] [URL='etrecheck://help/internetplugins']ⓘ[/URL]

    iPhotoPhotocast: 7.0 (2011-06-20)

    FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-07-08) [URL='https://www.google.com/search?q=FlashPlayer-10.6+support+site:macromedia.com'][B][Support][/B][/URL]

    QuickTime Plugin: 7.7.3 (2016-05-05)

    Flash Player: 22.0.0.192 - SDK 10.9 (2016-07-08) Outdated! [URL='https://get.adobe.com/flashplayer/'][B]Update[/B][/URL]

    Default Browser: 601 - SDK 10.11 (2016-05-05)

    OfficeLiveBrowserPlugin: 12.3.4 (2012-10-05) [URL='https://www.google.com/search?q=OfficeLiveBrowserPlugin+support+site:microsoft.com'][B][Support][/B][/URL]

    SharePointBrowserPlugin: 14.6.1 - SDK 10.6 (2016-02-22) [URL='https://www.google.com/search?q=SharePointBrowserPlugin+support+site:microsoft.com'][B][Support][/B][/URL]

    Unity Web Player: UnityPlayer version 5.0.1f1 - SDK 10.6 (2015-04-23) [URL='https://www.google.com/search?q=UnityWebPlayer+support+site:unity.com'][B][Support][/B][/URL]

    Silverlight: 5.1.30317.0 - SDK 10.6 (2014-07-22) [URL='https://www.google.com/search?q=support+site:microsoft.com'][B][Support][/B][/URL]

    DirectorShockwave: 11.6.4r634 (2012-02-13) [URL='https://www.google.com/search?q=DirectorShockwave+support+site:adobe.com'][B][Support][/B][/URL]

    JavaAppletPlugin: Java 8 Update 31 (2015-02-15) [URL='https://www.java.com/en/download/installed.jsp'][B]Check version[/B][/URL]



[URL='etrecheck://help/preferencepanes'][B]3rd Party Preference Panes:[/B][/URL] [URL='etrecheck://help/preferencepanes']ⓘ[/URL]

    Flash Player (2016-06-13) [URL='https://www.google.com/search?q=Flash%20Player+support+site:adobe.com'][B][Support][/B][/URL]

    Growl (2011-10-06) [URL='https://www.google.com/search?q=Growl+support+site:growl.com'][B][Support][/B][/URL]

    Java (2015-02-15) [URL='https://www.google.com/search?q=Java+support+site:oracle.com'][B][Support][/B][/URL]


[URL='etrecheck://help/timemachine'][B]Time Machine:[/B][/URL] [URL='etrecheck://help/timemachine']ⓘ[/URL]

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 248.05 GB Disk used: 138.43 GB

    Destinations:

        TOSHIBA EXT [Local]

        Total size: 0 B

        Total number of backups: 3

        Oldest backup: 12/8/15, 8:01 PM

        Last backup: 6/30/16, 2:45 PM

        Size of backup disk: Too small

            Backup size 0 B < (Disk used 138.43 GB X 3)


[URL='etrecheck://help/cpu'][B]Top Processes by CPU:[/B][/URL] [URL='etrecheck://help/cpu']ⓘ[/URL]

        7%    WindowServer

        3%    kernel_task

        0%    fontd

        0%    SystemUIServer

        0%    askpermissiond


[URL='etrecheck://help/memory'][B]Top Processes by Memory:[/B][/URL] [URL='etrecheck://help/memory']ⓘ[/URL]

    737 MB    Google Chrome Helper(5)

    708 MB    kernel_task

    467 MB    softwareupdated

    426 MB    firefox

    254 MB    mdworker(8)


[URL='etrecheck://help/vm'][B]Virtual Memory Information:[/B][/URL] [URL='etrecheck://help/vm']ⓘ[/URL]

    2.19 GB    Free RAM

    6.06 GB    Used RAM (3.08 GB Cached)

    0 B    Swap Used


[URL='etrecheck://help/diagnostics'][B]Diagnostics Information:[/B][/URL] [URL='etrecheck://help/diagnostics']ⓘ[/URL]

    Jul 18, 2016, 05:32:46 PM    Self test - passed

    Jul 17, 2016, 07:54:26 PM    /Library/Logs/DiagnosticReports/mtmfs_2016-07-17-195426_[redacted].cpu_resource.diag [URL='etrecheck://detail//Library/Logs/DiagnosticReports/mtmfs_2016-07-17-195426_%5Bredacted%5D.cpu_resource.diag'][B][Details][/B][/URL]

        /System/Library/CoreServices/backupd.bundle/Contents/Resources/mtmfs

    Jul 17, 2016, 06:10:38 PM    /Library/Logs/DiagnosticReports/steam_osx_2016-07-17-181038_[redacted].hang

        /Applications/Steam.app/Contents/MacOS/steam_osx

    Jul 17, 2016, 02:15:51 PM    /Library/Logs/DiagnosticReports/Console_2016-07-17-141551_[redacted].cpu_resource.diag [URL='etrecheck://detail//Library/Logs/DiagnosticReports/Console_2016-07-17-141551_%5Bredacted%5D.cpu_resource.diag'][B][Details][/B][/URL]

        /Applications/Utilities/Console.app/Contents/MacOS/Console

    Jul 17, 2016, 02:08:46 PM    /Library/Logs/DiagnosticReports/Console_2016-07-17-140846_[redacted].cpu_resource.diag [URL='etrecheck://detail//Library/Logs/DiagnosticReports/Console_2016-07-17-140846_%5Bredacted%5D.cpu_resource.diag'][B][Details][/B][/URL]

    Jul 17, 2016, 02:01:37 PM    /Library/Logs/DiagnosticReports/steam_osx_2016-07-17-140137_[redacted].hang

    Jul 17, 2016, 02:00:47 PM    /Library/Logs/DiagnosticReports/steam_osx_2016-07-17-140047_[redacted].hang

    Jul 17, 2016, 12:43:24 AM    ~/Library/Logs/DiagnosticReports/Command & Conquer Generals Deluxe Editionsub_2016-07-17-004324_[redacted].crash

        com.aspyr.command.conquer.generals.appstore - /Applications/Shockwave.app/Contents/MacOS/Command & Conquer Generals Deluxe Editionsub

    Jul 16, 2016, 08:03:21 AM    ~/Library/Logs/DiagnosticReports/Command & Conquer Generals Deluxe Editionsub_2016-07-16-080321_[redacted].crash

    Jul 16, 2016, 07:40:05 AM    ~/Library/Logs/DiagnosticReports/Command & Conquer Generals Deluxe Editionsub_2016-07-16-074005_[redacted].crash

    Jul 16, 2016, 12:27:26 AM    ~/Library/Logs/DiagnosticReports/Command & Conquer Generals Deluxe Editionsub_2016-07-16-002726_[redacted].crash

    Jul 15, 2016, 11:36:11 PM    ~/Library/Logs/DiagnosticReports/Command & Conquer Generals Deluxe Editionsub_2016-07-15-233611_[redacted].crash

Hmm. We'll go through some basic troubleshooting:

1) Reset router
2) Disable login items such as Skype/Dropbox
3) Restart Mac with reopen windows when logging back in disabled/unchecked
4) Reset PRAM/SMC (though you've already done this a fair few times)
5) Try create a new admin user account and see if the error persists through that
6) Check HDD's OK by verifying SMART data

I know it's pretty basic stuff, but running through the above should help whittle down if the issue is software or hardware related. :)

I went through all of it and currently just waiting on number 5 right now. I'm not too sure when it will happen again but I'll monitor the situation. I did number 6 as well and I screenshotted the results.

Disk Utility didn't show any problems but the application you linked did.
 

Attachments

  • Screen Shot 2016-07-18 at 6.55.00 PM.png
    Screen Shot 2016-07-18 at 6.55.00 PM.png
    72.1 KB · Views: 44
Last edited by a moderator:

keysofanxiety

macrumors G3
Nov 23, 2011
9,534
25,298
I went through all of it and currently just waiting on number 5 right now. I'm not too sure when it will happen again but I'll monitor the situation. I did number 6 as well and I screenshotted the results.

Disk Utility didn't show any problems but the application you linked did.

Well, the HDD is in the stage of failing, so you'll need to consider replacing it at some point anyway.

You might as well do that (replace with an SSD) and see if the issue persists on a fresh install of the OS. I can't say with any certainty that a failing HDD is the root cause, but you know how it is with troubleshooting ... find an issue, fix that issue, and see if the original issue persists :D
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.