Will Apple accept returned laptops with a missing cable?

[walterpaisley]

I googled around for this but wasn’t able to find anything. Does anyone know Apple’s policy for laptop returns that are missing the charging cable?

 

[DeltaMac]

Did you receive your MBPro without a charging cable? (Not in the box when you opened it)
Or, are you just choosing to return without that cable?

If you are shipping to Apple for repairs, then there should not be any need to include accessories - those will just get lost at the repair center, and Apple would make that clear that you should not include accessories when shipping for repairs.
Or, just a normal return of a recent purchase? Pretty sure that you need to include everything that came in the box when you first opened it.

 

[seadragon]

Dog ate it?

 

[Apple_Robert]

Depending on who checks the return, Apple will...

1) Deny the return due to missing component.

2) Accept the return with full refund

3) Accept the return and issue a partial refund to account for the missing cable.

You are supposed to return everything your Mac came with according to Apple.

 

[smbu2000]

From what I’ve read is that you need to return the item with all included accessories.
Can’t you just buy a replacement cable and put it in the box?

The Apple 2m usb-c charge cable costs $19, but it is better than being denied a return on an item you don’t want/need.

 

[ght56]

If I was in your situation, I would buy the $19 cable directly from Apple, have it delivered to my house (or pick it up at the Apple Store), and put that new cable in the Mac's box to ensure you are returning it with a working OEM charge cord. This would not only ensure you are returning the system as it should be, but also avoid risking being charged a substantially higher amount or having the return refused, which Apple would be completely within their right to do.

 

[DeltaMac]

hmm... OP did NOT say anything about the circumstances, and did not state that anything happened to that cable -- just asked a question about returning a laptop without the charging cable.
Maybe the OP just wants to keep the cable - or the OP did not find a cable in the box.
But, assuming a return for refund, all items should be included, or the return could be refused by Apple.

 

[Phil77354]

. . . you need to include everything that came in the box when you first opened it.

. . . You are supposed to return everything your Mac came with according to Apple.

. . . you need to return the item with all included accessories. . .

. . . ensure you are returning the system as it should be . . .

. . . all items should be included, or the return could be refused by Apple.

The consensus is clear . . .

If I was in your situation, I would buy the $19 cable directly from Apple, have it delivered to my house (or pick it up at the Apple Store), and put that new cable in the Mac's box to ensure you are returning it with a working OEM charge cord. This would not only ensure you are returning the system as it should be, but also avoid risking being charged a substantially higher amount or having the return refused, which Apple would be completely within their right to do.

Great advice although if the cable price is $19, then if Apple notices that the cable is missing when they inspect the return, I don't know why they would adjust the return credit for more than the normal price for the cable.

@neilio, to save yourself that trouble, why not contact Apple Support (via chat) and ask them? This is also more straightforward, rather than sending it back incomplete, just be honest with them up front and tell them you lost the cable. Ask them what they prefer you do.

 

[walterpaisley]

Thanks all. I had the modern day equivalent of "my dog ate it": one of my neighbour's kids was over for a playdate and apparently the cable somehow got flushed down the toilet. Kids.

Good advice to check in with Sales support and probably something I should have done first instead of posting here. I appreciate the responses, all!