will apple fix my broken in-ear apple earphones??

Discussion in 'iPhone Accessories' started by backinblack875, Nov 2, 2011.

  1. backinblack875 macrumors 6502a

    backinblack875

    Joined:
    Aug 23, 2010
    Location:
    USA
    #1
    i bought the apple in-ear headphones under a year ago, and the right earphone does not work anymore, the controls do however. If i take it into the apple store will the fix it for free?? if not how much?? thanks.
     
  2. Rolvag macrumors regular

    Rolvag

    Joined:
    Apr 2, 2010
    #2
    Seeing that they are out of warranty, I would say no. But there is no harm in going to the Genius Bar, being super nice, saying please and hoping for the best.
     
  3. Gin Gin macrumors regular

    Gin Gin

    Joined:
    Jun 22, 2009
    #3
    The warranty is 1 year on these isn't it? OP said he bought them less than a year ago, so it should be all good.

    OP, Apple won't repair them, they'll just give you a new pair.
     
  4. backinblack875 thread starter macrumors 6502a

    backinblack875

    Joined:
    Aug 23, 2010
    Location:
    USA
    #4
    will i need a receipt or something tho??? cuz i don't have one
     
  5. ArcAngel66 macrumors regular

    Joined:
    Jun 26, 2009
    #5
    I went without one. Guy just told me to just go grab a new set, so I did then just walked out.
     
  6. MayBee macrumors 6502

    Joined:
    Oct 21, 2011
    #6
    are those the earphone that come with it? gosh, those are terrible...if I didn't throw it away, I would have given it to you.

    go to monoprice.com and you can get them for like $2.
     
  7. backinblack875 thread starter macrumors 6502a

    backinblack875

    Joined:
    Aug 23, 2010
    Location:
    USA
    #7
    no they are the IN-EAR(silicone tips) ones apple sells separately. they cost about $70 or $80
     
  8. MayBee macrumors 6502

    Joined:
    Oct 21, 2011
    #8
    ic..
    good luck...

     
  9. rgarjr macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Southern Cal
    #9
    Yeah u do need a receipt so they could see how long it has been. The in-ear ones have like 1.5 years warranty or so.
     
  10. lozanoj83 macrumors 6502a

    lozanoj83

    Joined:
    Mar 5, 2006
    Location:
    Southern California
    #10
    Before continuing I must ask, is your iPhone under warranty? (Applecare or Limited)
    If so, you have two options:
    1. File an online service request at http://depot.info.apple.com/
    Submit your iPhone serial number and you will see that one of the accessories covers is the in-ear headphones, among others. They'll put a CC hold for a couple of days, and when you return your old set they'll take it away.
    2. Apple Store
    As others have said you can go to an Apple Store. It's a hit and miss with this one (from personal experience). Some reps are amazing and will gladly replace it for you, others like telling you that "no receipt, no warranty" when in fact the iPhone warranty covers Apple made accessories. Usually telling them you can do it online, so they should do it in store makes them do it. Keep in mind your mileage may vary.

    My advice? Go online. No need to drive in store and have a hit or miss witha genius or anyone else there.

    *I've re-read the limited warranty terms, and it seems that they only cover the included accessories, but reading further into it they also cover Apple branded accessories*
     
  11. backinblack875 thread starter macrumors 6502a

    backinblack875

    Joined:
    Aug 23, 2010
    Location:
    USA
    #11
    i just got the iPhone 4s, so ya, ill try that thanks
     
  12. michacle macrumors newbie

    Joined:
    Nov 3, 2011
    Location:
    U.S

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