Will Apple fix my iPhone?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by daaneel, Jul 2, 2011.

  1. daaneel macrumors regular

    Joined:
    Jul 2, 2011
    #1
    Ok heres the story, the digitizer on my iPhone has cracked but as you know it still reads your finger movements and the cracks haven't really bothered me. But now I having problems with my home button as sometimes it doesn't register my double click. I was wondering if i took this in to the genius would they fix it even though my screen is cracked?? (My phone is still under warranty)
     
  2. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #2
    Only way to know for sure is to make a Genius appointment.
     
  3. daaneel thread starter macrumors regular

    Joined:
    Jul 2, 2011
    #3
    Im planning on calling tomorrow but I just want to get a couple of opinions im very curious. Also since ive had the cracks for so long there is a whole little corner of the digitizer cracked out in the top right where you can see the mainframe, but near the homebutton there are no cracks whatsoever
     
  4. flipster macrumors 6502a

    Joined:
    Mar 14, 2010
    Location:
    Boston
    #4
    They just replaced some other dude's iPhone that was smashed into 1,000,000 pieces for free in the other section of this forum.

    They replaced my friend's water damaged iPhone 4 for free.

    They replaced my friend's shattered 3GS for free.

    Tell them that you have "premature home button failure". It's listed under the warranty as something that should be covered. You should be all set if you mention that phrase.
     
  5. daaneel thread starter macrumors regular

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    Jul 2, 2011
  6. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    Lol :D
    Good luck with that.
    Most likelly they will charge you $200.
    But if you never know, you might get lucky.
    But the way it is now their policy is to charge $200 for an out of warranty replacement.
     
  7. -aggie- macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #7
    You must be joking.
     
  8. RossMc macrumors 65816

    RossMc

    Joined:
    Apr 30, 2010
    Location:
    Newcastle, UK
    #8
    They will just say the home button problem could have been caused by the drop (Or whatever you done to crack the front.)
     
  9. daaneel thread starter macrumors regular

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    Jul 2, 2011
    #9
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    My iPhone is still in warranty.
    Also isn't the premature home button failure a common known issue?

    If for some reason they don't fix it, is it possible for me to fix it without altering anything that tells them I've opened it? What do I need to watch out for so they don't know?
     
  10. b0blndsy macrumors 6502

    Joined:
    Nov 9, 2010
    Location:
    Illinois
    #10
    Pity, what you did to your iphone. You better use a simple smart phone :mad:
     
  11. daaneel thread starter macrumors regular

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    Jul 2, 2011
    #11
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    I dropped it?
     
  12. harrisondavies macrumors 6502

    harrisondavies

    Joined:
    Nov 21, 2010
    Location:
    Newcastle upon Tyne
    #12
    I actually saw a guy take an iPhone 4 in THAT damaged and they just replaced it, no argument.
     
  13. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #13
    When you smash the screen like that its not under manufacturers warranty any more. Its called user damage. That's not a manufacturers defect.
    You can try to use any excuse you want but when you bring it in like that what else is there to say? You damaged it.
    You can try fixing it yourself but its not worth it cause you will end up spending close to the $200 just for the screen.
    Your choice.
    I'd just bring it in and be honest about it and hope you get a rep that's in the giving mood that day.
    If you try to BS them and give them nonsense excuses they will just tell you to pay $200.
     
  14. flipster macrumors 6502a

    Joined:
    Mar 14, 2010
    Location:
    Boston
    #14
    They replaced this.
     

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  15. daaneel thread starter macrumors regular

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    Jul 2, 2011
    #15
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    Well boys looks like I had a success. The genius told me it would usually be $190 but since I've had no previous problems I got a new one free of charge! :D
     
  16. blueroom macrumors 603

    blueroom

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    Feb 15, 2009
    Location:
    Toronto, Canada
  17. daaneel thread starter macrumors regular

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    Jul 2, 2011
    #17
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

    Truly is. I dont understand why people talk so negatively on this thread...
     
  18. awadeee macrumors 68020

    awadeee

    Joined:
    Jan 21, 2011
    Location:
    Viper City
    #18
    It's not negativity, it's company policy. However, there have been more and more stories lately just like yours. It's great! :)
     
  19. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #19
    Nice, you got lucky:D
     

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