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Will Apple flag an account for too many returns?

C

CheekyElle

macrumors newbie
Original poster
Sep 22, 2013
10
0
Okay, so I have crappy luck :(. The first phone I bought had a legitimate deep scratch, after getting that replaced I realized I needed more space and went to 64gb (this one was my own fault), and then the new phone had legitimate hardware issues and I was given a replacement phone.

The first two exchanges were actual exchanges and the last one was a replacement phone. Here is the issue, after I got home and was ready to put on my protective screen, I noticed three light scratches on the actual screen. I am so far and beyond annoyed right now :\. All of my other family members have had no problems with their phones and I keep getting duds. After spending so much time trekking back and forth to the store and waiting in lines I really just want a phone that isn't cosmetically damaged and works normally.

I would really like to just return the phone altogether but I am afraid Apple will like flag my account or something. Is that possible? I have been a long time Apple customer buying all of their products (desktops, laptops, ipads, iphones, etc.) and I have never had problems like this before.
 
saving107 said:
So you just recently started developing OCD? :rolleyes:
Click to expand...

I don't think scratches qualify as me having OCD. I get what everyone is saying about scratches on the case being insignificant because most people put cases on, but on the actual screen itself? It is hard to ignore that.
 
CheekyElle said:
Okay, so I have crappy luck :(. The first phone I bought had a legitimate deep scratch, after getting that replaced I realized I needed more space and went to 64gb (this one was my own fault), and then the new phone had legitimate hardware issues and I was given a replacement phone.

The first two exchanges were actual exchanges and the last one was a replacement phone. Here is the issue, after I got home and was ready to put on my protective screen, I noticed three light scratches on the actual screen. I am so far and beyond annoyed right now :\. All of my other family members have had no problems with their phones and I keep getting duds. After spending so much time trekking back and forth to the store and waiting in lines I really just want a phone that isn't cosmetically damaged and works normally.

I would really like to just return the phone altogether but I am afraid Apple will like flag my account or something. Is that possible? I have been a long time Apple customer buying all of their products (desktops, laptops, ipads, iphones, etc.) and I have never had problems like this before.
Click to expand...

Good question, but I doubt you'll be flagged. I don't blame you for wanting to get what you paid for. They're sure as hell not cheap and you use it throughout the day, everyday. I've had 2-3 replacements before for hardware crap and no issues with returns.
 
U4icLab said:
Good question, but I doubt you'll be flagged. I don't blame you for wanting to get what you paid for. They're sure as hell not cheap and you use it throughout the day, everyday. I've had 2-3 replacements before for hardware crap and no issues with returns.
Click to expand...

Thanks U4icLab! Yeah, I am one of the people that likes to keep the phone in decent condition for when I eventually resell it down the line for an upgrade. I just hope I don't run into any problems!
 
I know a lot of people don't like to open their new phones at the store, but maybe the next time you go there try opening and seeing if there are any defects? Just to make sure.
 
Apple won't flag you but the return/exchange agency may in which you won't be able to make returns nor exchanges for 90 days..
 
Amazon does it [1] [2] [3], so why not Apple? Apple most probably flags it internally without disclosing to you. If I were a brick-and-mortar business and you kept abusing my return policy... wouldn't you?
 
I always make sure my phone is flawless and activated and working before leaving the store, except for launch day of the 5s. I got in line at 11:30 PM the night before, and didn't leave the store until 2 PM the next day because my phone wouldn't activate fully (I had a data connection, but couldn't receive phone calls until the following Monday).
 
Apple does it. There are been a few threads in this forum about people having it happen to them. In summation, Apple refuses to exchange the device because the account has been flagged.
 
I have never had any issues with Apple not giving a replacement. As long as you have legitimate issue with your device they well do a swap.
 
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