will apple let you return a custom MBA?

Discussion in 'MacBook Air' started by xkmkmlmx, Apr 13, 2011.

  1. xkmkmlmx macrumors newbie

    Joined:
    Apr 13, 2011
    #1
    I recently bought a MBA online from the apple store. I added 2gb of ram as an upgrade. I have had it for about a week now and while I do like the physical aspects (extremely light and thin, fast booting etc), it is just unfortunately a bit too underpowered for me.

    When I read the returns policy before I bought it, it seemed like they would still take it back. But when I went online right now to initiate a return it says I am ineligible to do so and need to call.

    I realize they might want me to talk to a live person to return a high priced item, but I am just wondering what to expect. Especially if they're going to say no.
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    http://store.apple.com/us/help/returns_refund?mco=MTM3NDgyOTE

    That is the policy in US store but from what I've seen, it's the same in all stores.
     
  3. xkmkmlmx thread starter macrumors newbie

    Joined:
    Apr 13, 2011
    #3
    Hey, thanks for the reply. I have read the policy. I guess I should have asked "has anyone had an experience where they've returned a custom order".

    Like I said, it seems likely that they WILL take it back, but I was just wondering if anyone knows for sure.
     
  4. ZombieZakk macrumors 6502

    Joined:
    Feb 23, 2011
    #4
    i had to do the same thing it said ineligible just call up say you want to initiate a return and they will send you an email to print the return label and ship it off.
     
  5. jhatz macrumors member

    Joined:
    Jun 26, 2010
    #5
    See how most stores stock the 4GB models new, there shouldn't be an issue returning it.
     
  6. xkmkmlmx thread starter macrumors newbie

    Joined:
    Apr 13, 2011
    #6
    Thanks. I will call them up tomorrow. :)
     
  7. fyrefly macrumors 6502a

    Joined:
    Jun 27, 2004
    #7
    I've returned a 4GB of RAM Model to Apple before, no questions asked.

    Make sure it's within 14 days of purchase tho.
     

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