Will Apple look at my files?

Discussion in 'Mac Basics and Help' started by nimble77, May 30, 2009.

  1. nimble77 macrumors newbie

    Joined:
    May 30, 2009
    #1
    ^Title

    My mac crashed recently and now won't turn on at all. I've tried all the methods to get it to work, but none have been successful. I went to the store, nothing worked there, and they told me it had to be repaired.

    I know I'm gonna have to send it in to Apple for repairs, but since there's no way I can protect my files because my mac's basically dead, I'm worred that someone at the store or repair center might go through them. Any help here is appreciated.

    Thanks
     
  2. Unprocessed1 macrumors 65816

    Unprocessed1

    Joined:
    Jun 23, 2008
    #2
    They won't be intentionally looking thru anything. They don't have the time or interest; they work on hundreds of laptops every week, and it's just a routine for them, so I highly doubt any of them search through people's files.
     
  3. notjustjay macrumors 603

    notjustjay

    Joined:
    Sep 19, 2003
    Location:
    Canada, eh?
    #3
    If you're really that worried, take out the hard drive first before sending it to them. Then you put the drive in one of those USB hard drive enclosures, or use a tool such as this so you can get your files.

    You could then put a newer, larger hard drive back in its place before sending it out to repair. If your crash was at all software related (or related to the HD) then you might have even fixed the problem.
     
  4. Jethryn Freyman macrumors 68020

    Jethryn Freyman

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    Australia
    #4
    They aren't supposed to, but they could if they wanted to.

    You could start your computer up in Firewire Target Disk Mode, and wipe the hard drive from another computer.
     
  5. jmann macrumors 604

    jmann

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    #5
    They have better things to do with their time than be snoopy.
     
  6. rgarjr macrumors 603

    rgarjr

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    Southern Cal
    #6
    Technically they aren't suppose but they could if they feel like it, just all depends on the person. .
     
  7. alphaod macrumors Core

    alphaod

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    NYC
  8. GoCubsGo macrumors Nehalem

    GoCubsGo

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    Feb 19, 2005
    #8
    I never hand my computer over with a filled drive. Notebook or desktop, never going to happen. They're wreckless with computers.

    Not supposed to ... but they probably do.
     
  9. aaronw1986 macrumors 68030

    Joined:
    Oct 31, 2006
    #9
    As said before they shouldn't look, but might. Since no has has pointed out...there is a good chance they will reformat your drive.
     
  10. SchneiderMan macrumors G3

    SchneiderMan

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    May 25, 2008
    Location:
    Apple state
    #10
    But if he takes out his Hard drive, it could be the problems no?
     
  11. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #11
    well yes if it is not replaced with another. ;) I took all my drives out and put in a 1tb with a fresh install of leopard on it. They ended up taking it out, handing it back to me, and put a new apple-issued drive in (which is boxed in my closet).
     
  12. tekio macrumors regular

    Joined:
    May 31, 2009
    #12
    Staff often look through customers computers to copy music, movies, porn etc, geek squad even got busted doing it & numerous paedophiles have been caught by staff looking through the customers data.
     
  13. BlueRevolution macrumors 603

    BlueRevolution

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    Location:
    Montreal, QC
    #13
    I think you've been watching too much expository journalism.
     
  14. tekio macrumors regular

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    May 31, 2009
    #14
  15. BlueRevolution macrumors 603

    BlueRevolution

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    Jul 26, 2004
    Location:
    Montreal, QC
    #15
    I'm not saying it doesn't happen, I'm saying your blanket statements are a bit over-dramatic. I agree, though: always better to be safe. Whenever I take my computer in, I clone the hard drive to an external enclosure, run a secure wipe, and do a fresh install of OS X. That has the double benefit of securing my data and making troubleshooting easier for the techs.
     
  16. drichards macrumors 6502a

    drichards

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    Nov 30, 2008
    #16
    They won't care about your porn. Its not worth their time.
     
  17. nimble77 thread starter macrumors newbie

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    May 30, 2009
    #17
    Yeah, It's just the personal info I'm worried about handing over, not any crazy illegal stuff, but thanks for the information and advice.
     
  18. Jethryn Freyman macrumors 68020

    Jethryn Freyman

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    #18
    Basically, they could if they wanted to.

    If they were crooked, they could really cause some trouble with little effort (reading information, passwords, installing rootkits.)

    Whenever I send a Mac in for repair, I do a 7 pass erase of the drive.
     
  19. hldomster macrumors member

    Joined:
    Mar 22, 2009
    #19
    Make a Time Machine backup on an external and format the drive if you're that worried. Also, if it's a hardware repair just password protect the accounts on OS X and the repairers will stick another HDD in if they need to test stuff (this is what the guy at the Apple store told me).

    Or PGP encrypt anything sensitive.
     
  20. Bill Gates macrumors 68020

    Bill Gates

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    Jun 21, 2006
    Location:
    127.0.0.1
    #20
    They're not any more likely to look at them than any PC repair place. In fact, they are probably less likely due to the volume of computers that they handle each and every day. If you have sensitive data that you'd like to give a little more protection to then you could put the drive in another computer and write 0's to it. That way it would be necessary to run data recovery software on the drive to get anything from it, which they surely would not do.
     
  21. rgarjr macrumors 603

    rgarjr

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    Southern Cal
    #21
    Problem with that is what if he has an Imac, which you can't get to the hard drive easily.
     
  22. Jethryn Freyman macrumors 68020

    Jethryn Freyman

    Joined:
    Aug 9, 2007
    Location:
    Australia
    #22
    You can download and burn the DBAN live CD.
     
  23. angemon89 macrumors 68000

    angemon89

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    Feb 5, 2008
    Location:
    The place where Apple designs stuff
    #23
    They wont(shouldn't)

    When my cousin took in his iMac we tested this theory and the Finder's "recent items" were exactly the same as when we took it in.
     
  24. chrono1081 macrumors 604

    chrono1081

    Joined:
    Jan 26, 2008
    Location:
    Isla Nublar
    #24
    I work in IT and when we get people who's computers we have to fix they always tell us all kinds of crazy rumors they hear such as "IT looks through your files and tells security!" and "IT reads all your emails and looks through all your pictures" or "IT puts viruses on your computer to get credit card numbers" etc. I've heard em all.


    Truth is IT in any company, in your case the Apple Genius Bar, is most likely waaaaay too busy to look and could care less what you have on a computer. They've seen it all already. They just want to fix it and give it back and move on to the next person.
     

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