Will Apple not replace my phone if I have a small dint in it?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by poorbusker, Apr 20, 2008.

  1. poorbusker macrumors member

    Feb 26, 2008
    I read on a different thread that if you go to an Apple store and they see any visible dents in the phone they wont replace or repair it. I dropped mine in January and there is a small dent in the top left corner which only visible if you look for it.

    It was only today that my phone broke, so obviously the drop back in January was not the cause of my problems. But are they going to give me a hard time because my phone has one dink on it?
  2. alansmallen macrumors 6502a

    Jun 25, 2007
    You have to prove that your problem is not due to the dink.
  3. vega07 macrumors 65816

    Aug 7, 2006
    how can he ever prove that it's not due to the drop?

    but i don't think they'll refuse you service because you dropped it.
  4. alansmallen macrumors 6502a

    Jun 25, 2007
    the warranty does not cover abuse, which is dropping it
  5. poorbusker thread starter macrumors member

    Feb 26, 2008
    i think abuse and a one time accident are two different things
  6. jeffmc macrumors 6502

    Sep 21, 2007
    # mistreat: treat badly
    # maltreatment
    # misuse: improper or excessive use
    # use wrongly or improperly or excessively

    nowhere is abuse defined with a number of instances

    just because you only dropped it once doesn't mean it's apple's fault you broke it, why should they lose money because of something you did?

    that's like purchasing a new car and wrapping it around a telephone pole and bringing it back because you only crashed it once
  7. 7on macrumors 601


    Nov 9, 2003
    Dress Rosa
    I'd go with an insurance policy. I think State Farm will insure something like an iPhone for $30 per year (depending on age and other factors).
  8. AJsAWiz macrumors 68040


    Jun 28, 2007
    Well, I had a dent on the corner of mine and they replaced it with no problem.
    I was having other problems with it. The power button was depressed making it difficult to turn on or off.
  9. poorbusker thread starter macrumors member

    Feb 26, 2008
  10. weg macrumors 6502a


    Mar 29, 2004
    Strange, in Europe it's the other way around (at least in the first 6 month after you bought the phone). The USA are a paradise for companies...

Share This Page