Will Apple repair snappy/stiff MacBook hinge? (Video Inside)

Discussion in 'MacBook Pro' started by mynameisjeff, Sep 23, 2012.

  1. mynameisjeff, Sep 23, 2012
    Last edited: Sep 24, 2012

    mynameisjeff macrumors newbie

    Joined:
    May 3, 2012
    #1
    My MacBook has always been a little stiff in the hinge. Like it feels very tough, but not in a good way. My girlfriend and I both have Late 2011 model MacBooks, and hers is much smoother than mine, and most of the ones at the Apple store are like this. Mine seems defected. I feel tension while adjusting the screen. Like its not one smooth motion, its more of a stuttered motion. Its very hard to explain in text. But more recently, It would start to creak when I was testing it. Like it resists and make a snappy noise when trying to adjust the screen. I provided a link to a video I filmed to further explain this. The snap thiing doesn't always occur, so I also recorded the video, so If i ever have to take it to the Apple Store and reproduce the sound, I can show them this video if I can't fully reproduced the sound there.

    Will Apple repair this?


    Here is my video:
    http://www.youtube.com/watch?v=k5fidYVsGcY&feature=youtu.be
     
  2. strausd macrumors 68030

    Joined:
    Jul 11, 2008
    Location:
    Texas
    #2
    Sometimes it is hard to tell if Apple will fix it or offer a replacement. For this, my guess would be no. But it is worth a shot.

    Also, never shoot video in portrait, just wasted pixels ;)
     
  3. stevep macrumors 6502a

    stevep

    Joined:
    Oct 13, 2004
    Location:
    UK
    #3
    Back up your hard drive, make a genius bar appointment and take it in to the Apple store now, before your warranty runs out. The clicking might be something like a cable catching, and it's not going to get better on its' own.
     
  4. Dark Void macrumors 68030

    Dark Void

    Joined:
    Jun 1, 2011
    Location:
    Cimmerian End
    #4
    Sounds too tight, possibly have it looked at or adjusted.
     
  5. mynameisjeff thread starter macrumors newbie

    Joined:
    May 3, 2012
    #5
    The only thing is, my hinge is ALWAYS stiff, but the hinge doesn't always make that snap sound. Just worried that it doesn't make the sound when I bring it in, and the genius won't detect a problem....

    Why do you say no?
     
  6. stevep macrumors 6502a

    stevep

    Joined:
    Oct 13, 2004
    Location:
    UK
    #6
    So easily compared to the display models then.
    Which is why you made the video.
    Take it back.
     
  7. blkmac macrumors newbie

    Joined:
    Sep 21, 2012
    #7
    Definitely get it looked at and post the results... I'm really curious.
     
  8. trekster macrumors member

    Joined:
    Jan 10, 2009
    Location:
    Downey,CA
    #8
    I had a situation where my macbook hinge was actually loose. Meaning my screen will tilt back or forward a bit. I took it to the apple store and I got it replaced. If you have a laptop cover for your laptop, just remove it before bringing it in.
     
  9. ressac macrumors regular

    Joined:
    Oct 30, 2011
    #9
    my was same as in video, and apple replace to me entire screen
     
  10. swish2351 macrumors 6502

    Joined:
    Feb 28, 2010
    Location:
    Michigan
    #10
    The same thing happens to me!

    When I move the screen, it makes a "cracking" so to speak noise... It is very bothersome!
     
  11. markus843 macrumors regular

    Joined:
    Sep 4, 2012
    Location:
    North america

Share This Page