Will Apple repair snappy/stiff MacBook hinge? (Video Inside)

mynameisjeff

macrumors newbie
Original poster
May 3, 2012
5
0
My MacBook has always been a little stiff in the hinge. Like it feels very tough, but not in a good way. My girlfriend and I both have Late 2011 model MacBooks, and hers is much smoother than mine, and most of the ones at the Apple store are like this. Mine seems defected. I feel tension while adjusting the screen. Like its not one smooth motion, its more of a stuttered motion. Its very hard to explain in text. But more recently, It would start to creak when I was testing it. Like it resists and make a snappy noise when trying to adjust the screen. I provided a link to a video I filmed to further explain this. The snap thiing doesn't always occur, so I also recorded the video, so If i ever have to take it to the Apple Store and reproduce the sound, I can show them this video if I can't fully reproduced the sound there.

Will Apple repair this?


Here is my video:
http://www.youtube.com/watch?v=k5fidYVsGcY&feature=youtu.be
 
Last edited:

strausd

macrumors 68040
Jul 11, 2008
3,005
1
Texas
Sometimes it is hard to tell if Apple will fix it or offer a replacement. For this, my guess would be no. But it is worth a shot.

Also, never shoot video in portrait, just wasted pixels ;)
 

stevep

macrumors 6502a
Oct 13, 2004
875
2
UK
Back up your hard drive, make a genius bar appointment and take it in to the Apple store now, before your warranty runs out. The clicking might be something like a cable catching, and it's not going to get better on its' own.
 

mynameisjeff

macrumors newbie
Original poster
May 3, 2012
5
0
The only thing is, my hinge is ALWAYS stiff, but the hinge doesn't always make that snap sound. Just worried that it doesn't make the sound when I bring it in, and the genius won't detect a problem....

For this, my guess would be no.
Why do you say no?
 

trekster

macrumors member
Jan 10, 2009
93
0
Downey,CA
I had a situation where my macbook hinge was actually loose. Meaning my screen will tilt back or forward a bit. I took it to the apple store and I got it replaced. If you have a laptop cover for your laptop, just remove it before bringing it in.