Will Apple replace a screen if it's already been replaced at an un-authorised store?

[andyp350]

I will try to summarise this story quickly. My sister smashed her iPhone screen, took it to a non-apple shop in town and got the screen replaced, I noticed that the screen looked positioned wrong, probably a cheap part. I took it back to the place for her, they refunded the money and put her original smashed screen back on the phone. However now the screen intermittently stops working and I have to lock and unlock the phone to get it to respond again.
I have a genius appointment tomorrow where I hope to just pay Apple for a screen replacement and be done with it, however I'm concerned that if I tell them or if they can tell by looking inside the phone that it has been operated on by someone else that they will refuse the repair, does anyone have any experience with a similar situation and know whether Apple will refuse a screen repair in these circumstances.
Thanks in advance for any advice!

 

[andyp350]

Ok after a bit more research it appears that Apple can actually refuse the repair. The original Apple screen is back on the phone so I guess I'll just have to hope they don't notice it's already been messed with.

 

[hockeyman94]

Depends on if they left finger prints on the inside of the phone and if they left all of the screws in the phone as well. If they did good job putting it back together they will not know and they will replace it. If they did a bad job which it already sounds like they did once apple will probably reject it/

 

[lamborghini392]

Well opening the phone voids the warranty, and it will be obvious it has been opened if the repair was done by an amateur... Of course if the repair was done with OEM parts and was done well, Apple probably won't be able to tell. Not sure if you visited an authorized Apple repair place if Apple would still consider your warranty void.

 

[Eileen89]

I don't think Apple will refuse to replace the screen for you since you'll be paying them to do it. Either way, they'll let you know when you take it in for service.

 

[andyp350]

Well opening the phone voids the warranty, and it will be obvious it has been opened if the repair was done by an amateur... Of course if the repair was done with OEM parts and was done well, Apple probably won't be able to tell. Not sure if you visited an authorized Apple repair place if Apple would still consider your warranty void.

Thanks for the advice. The phone is actually out of warrenty anyway so there's no warrenty to void. It also has the original Apple parts back in it. I will just have to take it in and hope for the best.

 

[Loismustdie1]

Depends on if they left finger prints on the inside of the phone and if they left all of the screws in the phone as well. If they did good job putting it back together they will not know and they will replace it. If they did a bad job which it already sounds like they did once apple will probably reject it/

This isn't exactly true. If you bring a phone to an Apple Store or authorized repair store, we have ways of telling if you're using a 3rd party screen. It's completely at the mercy of the repairman whether or not to reject the repair.

 

[Shockwave78]

It's not rocket science to replace a screen, usually the people at these non-authorized stores are more tech savvy than the people in the apple stores which helps a lot. As long as all the screws were put back and prints your good.

A guy making $12-$15 an hour at an apple store is there for a reason..

 

[eyoungren]

Most likely, if they decline to repair the phone they will offer you the OoW (Out of Warranty) replacement cost.

$300 if they do. $129 if they simply replace the screen.

 

[mcmanus7]

I don't think Apple will refuse to replace the screen for you since you'll be paying them to do it. Either way, they'll let you know when you take it in for service.

I've heard multiple instances were Apple refuses to do any fixes to a iPhone that the screen has been replaced at a 3rd party. Regardless of how much you want to pay.

 

[andyp350]

If anyone is interested to know the outcome, Apple said they couldn't replace the screen due to a bend the phone (how some people on here can still argue that bend-gate isn't real I do not know!) so they phone was replaced free of charge (it was apparently still warrenty. Weird as when she took it to Apple a few weeks ago they told her it wasn't). Obviously my sister is very happy with this out come, this is why we always have and always will go with Apple products!

 

[freedomisle]

If anyone is interested to know the outcome, Apple said they couldn't replace the screen due to a bend the phone (how some people on here can still argue that bend-gate isn't real I do not know!) so they phone was replaced free of charge (it was apparently still warrenty. Weird as when she took it to Apple a few weeks ago they told her it wasn't). Obviously my sister is very happy with this out come, this is why we always have and always will go with Apple products!

Thanks for updating us. I'm happy you got it replaced. It can very much depend on the Apple employee you get.

 

[ABC5S]

If anyone is interested to know the outcome, Apple said they couldn't replace the screen due to a bend the phone (how some people on here can still argue that bend-gate isn't real I do not know!) so they phone was replaced free of charge (it was apparently still warrenty. Weird as when she took it to Apple a few weeks ago they told her it wasn't). Obviously my sister is very happy with this out come, this is why we always have and always will go with Apple products!

Of course it can bend if one treats it badly or bumps into things, drops it hard. iPhone 6s is stronger, not the iPhone 6. Bends on its own, NO WAY

 

[pat500000]

Of course it can bend if one treats it badly or bumps into things, drops it hard. iPhone 6s is stronger, not the iPhone 6. Bends on its own, NO WAY

Great thinking.

 

[willmtaylor]

If anyone is interested to know the outcome, Apple said they couldn't replace the screen due to a bend the phone (how some people on here can still argue that bend-gate isn't real I do not know!) so they phone was replaced free of charge (it was apparently still warrenty. Weird as when she took it to Apple a few weeks ago they told her it wasn't). Obviously my sister is very happy with this out come, this is why we always have and always will go with Apple products!

Congrats. That's great.

 

[wproct]

Glad to hear it worked out this way for you.

 

[andyp350]

Of course it can bend if one treats it badly or bumps into things, drops it hard. iPhone 6s is stronger, not the iPhone 6. Bends on its own, NO WAY

Obviously doesn't bend on its own. But they bend a lot more easily than is acceptable. Most people probably have bent phoned without even realising it, this is the second phone that I've been told by a genius that it was bent, when I had no idea.