Will Apple replace a screen if it's already been replaced at an un-authorised store?

Discussion in 'iPhone' started by andyp350, Nov 14, 2015.

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  1. andyp350 macrumors 6502a

    Aug 14, 2011
    I will try to summarise this story quickly. My sister smashed her iPhone screen, took it to a non-apple shop in town and got the screen replaced, I noticed that the screen looked positioned wrong, probably a cheap part. I took it back to the place for her, they refunded the money and put her original smashed screen back on the phone. However now the screen intermittently stops working and I have to lock and unlock the phone to get it to respond again.
    I have a genius appointment tomorrow where I hope to just pay Apple for a screen replacement and be done with it, however I'm concerned that if I tell them or if they can tell by looking inside the phone that it has been operated on by someone else that they will refuse the repair, does anyone have any experience with a similar situation and know whether Apple will refuse a screen repair in these circumstances.
    Thanks in advance for any advice!
  2. andyp350 thread starter macrumors 6502a

    Aug 14, 2011
    Ok after a bit more research it appears that Apple can actually refuse the repair. The original Apple screen is back on the phone so I guess I'll just have to hope they don't notice it's already been messed with.
  3. hockeyman94 macrumors regular

    Nov 26, 2012
    Depends on if they left finger prints on the inside of the phone and if they left all of the screws in the phone as well. If they did good job putting it back together they will not know and they will replace it. If they did a bad job which it already sounds like they did once apple will probably reject it/
  4. lamborghini392 macrumors member

    Oct 22, 2015
    Well opening the phone voids the warranty, and it will be obvious it has been opened if the repair was done by an amateur... Of course if the repair was done with OEM parts and was done well, Apple probably won't be able to tell. Not sure if you visited an authorized Apple repair place if Apple would still consider your warranty void.
  5. Eileen89 macrumors 65816

    Aug 12, 2014
    I don't think Apple will refuse to replace the screen for you since you'll be paying them to do it. Either way, they'll let you know when you take it in for service.
  6. andyp350 thread starter macrumors 6502a

    Aug 14, 2011
    Thanks for the advice. The phone is actually out of warrenty anyway so there's no warrenty to void. It also has the original Apple parts back in it. I will just have to take it in and hope for the best.
  7. Loismustdie1 macrumors member


    Jun 6, 2015
    This isn't exactly true. If you bring a phone to an Apple Store or authorized repair store, we have ways of telling if you're using a 3rd party screen. It's completely at the mercy of the repairman whether or not to reject the repair.
  8. Shockwave78 macrumors 65816


    Jul 10, 2010
    It's not rocket science to replace a screen, usually the people at these non-authorized stores are more tech savvy than the people in the apple stores which helps a lot. As long as all the screws were put back and prints your good.

    A guy making $12-$15 an hour at an apple store is there for a reason..
  9. eyoungren macrumors Core


    Aug 31, 2011
    ten-zero-eleven-zero-zero by zero-two
    Most likely, if they decline to repair the phone they will offer you the OoW (Out of Warranty) replacement cost.

    $300 if they do. $129 if they simply replace the screen.
  10. mcmanus7 macrumors 6502a

    Oct 30, 2008
    I've heard multiple instances were Apple refuses to do any fixes to a iPhone that the screen has been replaced at a 3rd party. Regardless of how much you want to pay.
  11. andyp350 thread starter macrumors 6502a

    Aug 14, 2011
    If anyone is interested to know the outcome, Apple said they couldn't replace the screen due to a bend the phone (how some people on here can still argue that bend-gate isn't real I do not know!) so they phone was replaced free of charge (it was apparently still warrenty. Weird as when she took it to Apple a few weeks ago they told her it wasn't). Obviously my sister is very happy with this out come, this is why we always have and always will go with Apple products!
  12. freedomisle macrumors regular

    Oct 6, 2015
    Thanks for updating us. I'm happy you got it replaced. It can very much depend on the Apple employee you get.
  13. ABC5S Suspended


    Sep 10, 2013
    Of course it can bend if one treats it badly or bumps into things, drops it hard. iPhone 6s is stronger, not the iPhone 6. Bends on its own, NO WAY
  14. pat500000 Suspended


    Jun 3, 2015
    Great thinking.
  15. willmtaylor macrumors G4


    Oct 31, 2009
    Congrats. That's great.
  16. wproct macrumors 6502


    Dec 4, 2014
    Glad to hear it worked out this way for you.
  17. andyp350 thread starter macrumors 6502a

    Aug 14, 2011
    Obviously doesn't bend on its own. But they bend a lot more easily than is acceptable. Most people probably have bent phoned without even realising it, this is the second phone that I've been told by a genius that it was bent, when I had no idea.
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