Will apple replace my abused iPhone 3G??

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Josh5079, Dec 3, 2010.

  1. Josh5079, Dec 3, 2010
    Last edited: Dec 3, 2010

    Josh5079 macrumors newbie

    Joined:
    Dec 3, 2010
    Location:
    New Zealand
    #1
    I went to singapore in may this year and got a 6 month old 8gig black iPhone 3G. since then I've found that the sleep/power button is hard to press and that there is 6 cracks on the case. I was planning up until today to replace the back and the bezel myself but while finding information I read a couple of posts about people with broken sleep buttons having their phones replaced for free. I checked this morning and found my warrantee for service and repairs was still active for another 6 days (until the 10 Dec). From the photos could you 'guess' whether the cracks are manufacture faults? Because I got it 2nd hand in Singapore I don't have the receipt, and the closest apple store is about 3.5 hours away so would I be able to take it to vodafone? Would the replace it and if so what with? PS I'm in New Zealand..
    Pictures:
    [​IMG] Horrible monster crack
    [​IMG] 5 cracks, which cause the bezel and the case to separate in both corners
    [​IMG] A crack I just noticed, which as you can see is making the bezel loose from the case as well..
    Thanks for your help, I really need it:p
    I didn't cause it any physical damage, These are all problems that have been caused from general use.
     
  2. Applejuiced, Dec 3, 2010
    Last edited: Dec 3, 2010

    Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    They won't replace it for free.
    You will have to pay to have it replaced. Warranty doesn't cover abuse or physical damage.
     
  3. PsstGreek macrumors 68040

    PsstGreek

    Joined:
    Oct 21, 2010
    Location:
    Tampa Bay
    #3
    I don't know how they do it in New Zealand, but in the U.S if you pay $200, they'll give you a brand new/refurbished one.
     
  4. Josh5079 thread starter macrumors newbie

    Joined:
    Dec 3, 2010
    Location:
    New Zealand
    #4
    I didn't mean I had caused it any damage. It has become damaged from general use which should still be covered.
     
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    No, AppleCare doesn't cover any of that. Just manufacturers defects.
    Not general wear and tear damages.
     
  6. vincenz macrumors 601

    vincenz

    Joined:
    Oct 20, 2008
    #6
    If it's still under warranty and you're lucky enough to find a nice person at the genius bar, you could potentially walk around with a new phone. But it's the 3G and not the 3GS, so I don't know if they would even have replacements in stock anymore.
     
  7. Resist macrumors 68030

    Joined:
    Jan 15, 2008
    #7
    How do you figure normal wear and tear is covered under warranty? :rolleyes:
     
  8. Josh5079 thread starter macrumors newbie

    Joined:
    Dec 3, 2010
    Location:
    New Zealand
    #8
    Thought I'ld just say, I sent my phone to apple and with a day of warranty they replaced it because of the cracks and button :) :apple:
     

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