Will Apple replace my Battery in a new iPhone 5?

D

docprego

macrumors 65816
Just dropped Sprint and switched to T-Mobile. Best move I ever made, the difference is night and day. The issue I am facing is that my battery life on my new iPhone 5 is very poor compared to the one I had been using on Sprint. I tried all of the various suggestions I found online but to no avail. I am VERY pleased with my iPhone otherwise and don't want to risk getting another one with potentially other issues. Can Apple simply replace the battery in my T-Mobile iPhone 5 in store? I made a Genius bar appointment for tomorrow hoping that this will be possible. On another note I NEVER had LTE on Sprint and was always connected via 3G. Could the fact that I am now ALWAYS on LTE be affecting battery life that much?

Thanks
 
What kind of battery life are we talking about (and what was it like before with the other phone)?
 
C DM said:
What kind of battery life are we talking about (and what was it like before with the other phone)?
Click to expand...

About 4 hours of screen on usage and 12 hours of standby. For comparison the latest set of data on my Sprint model was 11 hours 18 minutes of usage and 2 days 18 hours of standby (which admittedly is a LOT more than I reasonably expect out of my new one).

To reiterate the Sprint model was always connected to wifi or 3G. The T-Mobile one is always connected to wifi, 4G, and LTE. On the Sprint phone I didn't specifically turn off any features at all. On the T-Mobile one I have tried deactivating various settings such as Bluetooth and push email but it hasn't seemed to make any difference that I can discern.

I have a Genius appointment in 90 minutes and will update this thread with any developments.
 
docprego said:
About 4 hours of screen on usage and 12 hours of standby. For comparison the latest set of data on my Sprint model was 11 hours 18 minutes of usage and 2 days 18 hours of standby (which admittedly is a LOT more than I reasonably expect out of my new one).

To reiterate the Sprint model was always connected to wifi or 3G. The T-Mobile one is always connected to wifi, 4G, and LTE. On the Sprint phone I didn't specifically turn off any features at all. On the T-Mobile one I have tried deactivating various settings such as Bluetooth and push email but it hasn't seemed to make any difference that I can discern.

I have a Genius appointment in 90 minutes and will update this thread with any developments.
Click to expand...

That's good for a new iPhone 5. The battery needs some calibration before it actually lasts as long as apple intended it to do so or close to it. Wait 1-2 weeks and try to run the battery below 10% or dead 8-10 times. Report back.
This problem is normal for most new iPhone users.
 
Zmanbaseball2 said:
That's good for a new iPhone 5. The battery needs some calibration before it actually lasts as long as apple intended it to do so or close to it. Wait 1-2 weeks and try to run the battery below 10% or dead 8-10 times. Report back.
This problem is normal for most new iPhone users.
Click to expand...

I had my Genius appointment and they ran the phone through some sort of diagnostic testing. It came back absolutely normal with no problems noted.

Today I have noted an improvement in my battery life over the previous days. At the moment I have 26% battery left and my stats are as follows:

Usage: 3 Hours, 48 Minutes
Standby: 9 Hours, 38 Minutes

This would indicate that I could expect approximately 5 hours of screen on time today which is the best I have seen yet and seems pretty good to me.

So what changed? For one I reset my phone using the option to erase all settings and data. My phone was not setup from a backup to begin with but I read testimonials from many people who said that this helped so i figured I'd try. I also went into my settings and disabled push notifications for any apps that I was not concerned about receiving them from, which was most. I also did the same with location services except for those that I felt truly needed it. Lastly I have been running my phone completely out of power and then fully charging it to 100%, I have done this 3 times.

I'm not sure which factor made the largest impact on my battery life but I am seeing much better results. It's probably a combination of them all.
 
docprego said:
I had my Genius appointment and they ran the phone through some sort of diagnostic testing. It came back absolutely normal with no problems noted.

Today I have noted an improvement in my battery life over the previous days. At the moment I have 26% battery left and my stats are as follows:

Usage: 3 Hours, 48 Minutes
Standby: 9 Hours, 38 Minutes

This would indicate that I could expect approximately 5 hours of screen on time today which is the best I have seen yet and seems pretty good to me.

So what changed? For one I reset my phone using the option to erase all settings and data. My phone was not setup from a backup to begin with but I read testimonials from many people who said that this helped so i figured I'd try. I also went into my settings and disabled push notifications for any apps that I was not concerned about receiving them from, which was most. I also did the same with location services except for those that I felt truly needed it. Lastly I have been running my phone completely out of power and then fully charging it to 100%, I have done this 3 times.

I'm not sure which factor made the largest impact on my battery life but I am seeing much better results. It's probably a combination of them all.
Click to expand...

I think running the battery down to 0% is the biggest factor right now for your pickle. Turning off location services for apps helps a little.

I have dark sky's and Storm Shield weather radio and a data tracking app that use my location/GPS a lot. I get about 6-8 hr of usage a day. Which is outstanding IMO.
 
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