Will Apple replace my Battery in a new iPhone 5?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by docprego, Jul 25, 2013.

  1. docprego macrumors 65816

    Joined:
    Jun 12, 2007
    Location:
    Henderson, NV
    #1
    Just dropped Sprint and switched to T-Mobile. Best move I ever made, the difference is night and day. The issue I am facing is that my battery life on my new iPhone 5 is very poor compared to the one I had been using on Sprint. I tried all of the various suggestions I found online but to no avail. I am VERY pleased with my iPhone otherwise and don't want to risk getting another one with potentially other issues. Can Apple simply replace the battery in my T-Mobile iPhone 5 in store? I made a Genius bar appointment for tomorrow hoping that this will be possible. On another note I NEVER had LTE on Sprint and was always connected via 3G. Could the fact that I am now ALWAYS on LTE be affecting battery life that much?

    Thanks
     
  2. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #2
    What kind of battery life are we talking about (and what was it like before with the other phone)?
     
  3. charlituna macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #3
    Can they? yes

    will they? Only if their testing gear shows it's a failed battery.
     
  4. docprego thread starter macrumors 65816

    Joined:
    Jun 12, 2007
    Location:
    Henderson, NV
    #4
    About 4 hours of screen on usage and 12 hours of standby. For comparison the latest set of data on my Sprint model was 11 hours 18 minutes of usage and 2 days 18 hours of standby (which admittedly is a LOT more than I reasonably expect out of my new one).

    To reiterate the Sprint model was always connected to wifi or 3G. The T-Mobile one is always connected to wifi, 4G, and LTE. On the Sprint phone I didn't specifically turn off any features at all. On the T-Mobile one I have tried deactivating various settings such as Bluetooth and push email but it hasn't seemed to make any difference that I can discern.

    I have a Genius appointment in 90 minutes and will update this thread with any developments.
     
  5. ItBeMe22 macrumors 6502

    ItBeMe22

    Joined:
    Jun 8, 2013
    Location:
    On planet earth & in Hotlanta Ga.
  6. stormchaser macrumors 6502

    stormchaser

    Joined:
    Mar 4, 2010
    Location:
    UK
  7. Zmanbaseball2 macrumors 68040

    Zmanbaseball2

    Joined:
    Aug 24, 2012
    Location:
    New York, USA
    #7
    That's good for a new iPhone 5. The battery needs some calibration before it actually lasts as long as apple intended it to do so or close to it. Wait 1-2 weeks and try to run the battery below 10% or dead 8-10 times. Report back.
    This problem is normal for most new iPhone users.
     
  8. docprego thread starter macrumors 65816

    Joined:
    Jun 12, 2007
    Location:
    Henderson, NV
    #8
    I had my Genius appointment and they ran the phone through some sort of diagnostic testing. It came back absolutely normal with no problems noted.

    Today I have noted an improvement in my battery life over the previous days. At the moment I have 26% battery left and my stats are as follows:

    Usage: 3 Hours, 48 Minutes
    Standby: 9 Hours, 38 Minutes

    This would indicate that I could expect approximately 5 hours of screen on time today which is the best I have seen yet and seems pretty good to me.

    So what changed? For one I reset my phone using the option to erase all settings and data. My phone was not setup from a backup to begin with but I read testimonials from many people who said that this helped so i figured I'd try. I also went into my settings and disabled push notifications for any apps that I was not concerned about receiving them from, which was most. I also did the same with location services except for those that I felt truly needed it. Lastly I have been running my phone completely out of power and then fully charging it to 100%, I have done this 3 times.

    I'm not sure which factor made the largest impact on my battery life but I am seeing much better results. It's probably a combination of them all.
     
  9. Zmanbaseball2 macrumors 68040

    Zmanbaseball2

    Joined:
    Aug 24, 2012
    Location:
    New York, USA
    #9
    I think running the battery down to 0% is the biggest factor right now for your pickle. Turning off location services for apps helps a little.

    I have dark sky's and Storm Shield weather radio and a data tracking app that use my location/GPS a lot. I get about 6-8 hr of usage a day. Which is outstanding IMO.
     

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