In the conditions for warranty or whatever it says there can be no physical damage. Well the button to turn the volume off has fallen off, not due to abuse, a day or two ago it just fell off and I couldn't find it. But also my phone has to be charged 2 sometimes 3 times a day, it constantly freezes, wi-fi never works, never vibrates and I get the 'white screen of death' constantly. My warranty isn't up until January, and I don't even want an upgraded 3GS, I just want a WORKING 3G. Do you think even though there is minor physical damage they would replace or at least fix my phone? PS I have tried to restore it a few times. And I deleted and did not re add any apps I had thnking maybe twas a virus.