Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Will Apple replace my iPhone?

E

Eddieowns

macrumors member
Original poster
Jul 8, 2008
69
0
Portland, OR
I have an iPhone 3G, and was wondering if Apple would replace it with a new one. It has some dirt under the screen and dead pixels (like 5 or 6), and I wanted to know if they would take it back and replace it with another one. I have the white 16GB model. It had been dropped once, and has some dents and scratches on the back. Would they replace with a black model if I asked for one?

Also, I didn't purchase Applecare. Thanks.
 
Eddieowns said:
I have an iPhone 3G, and was wondering if Apple would replace it with a new one. It has some dirt under the screen and dead pixels (like 5 or 6), and I wanted to know if they would take it back and replace it with another one. I have the white 16GB model. It had been dropped once, and has some dents and scratches on the back. Would they replace with a black model if I asked for one?

Also, I didn't purchase Applecare. Thanks.
Click to expand...

We would need pictures of the dents / scratches to really determine whether or not they will replace the phone.

If the dents are bad, you MAY be out of luck because they can use that as a reason for why the phone may have some dead pixels (due to the drop).

If the dents / scratches aren't bad at all, and if it is still under warranty, then yes they will replace it. They aren't going to replace it because of the dirt under the screen though.... they'll do it because of the dead / stuck pixels.

Good luck. PICS PLEASE?
 
Bring the phone into an Applestore, and you might get lucky and get a new phone. I doubt they let you change the color though.
 
Well the only camera I have right now is my iSight. I thought Apple would be replace due to dirt under the screen (Since the user hadn't caused them). But the dent isn't bad, so I should be in luck.

Also, should I bring the box and restore the firmware? (It's Jailbroken)
 
you shouldn't need the box,but bring it just in case,it is possible they would give you a black one instead.
definitely restore, jailbreaking voids the warranty.
 
Well I plan on going to the Apple store tomorrow, and I want to know if I should keep all of my media and apps on there, or just completely restore it so I have the "connect to iTunes" picture on the screen.
 
Eddieowns said:
Well I plan on going to the Apple store tomorrow, and I want to know if I should keep all of my media and apps on there, or just completely restore it so I have the "connect to iTunes" picture on the screen.
Click to expand...

Do a back up on your iTunes before you go.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back