Will Apple replace my iPhone?

Discussion in 'iPhone' started by CosmicSerpent, Aug 2, 2009.

  1. CosmicSerpent macrumors newbie

    Joined:
    Jul 25, 2009
    #1
    I bought a black iPhone 3GS 32GB from an AT&T store about a week ago. It's my first iPhone, and for the most part I've been happy with it...

    Unfortunately I've had two minor problems:

    1. The ring/vibrate switch is loose when in the vibrate position. I'm not sure if it was like that right out of the box, but I did notice it within 24 hours of purchasing the phone. I know this is a common problem, but I don't know what Apple's policy is on it.

    2. My iPhone has completely frozen 3 times now. The first time it happened, I was browsing the MacRumors forums which I do all the time. The second and third times, I was listening to songs that I listen to all the time. It seems to happen completely at random, and it's unresponsive to buttons as well as the screen. Every time it happens, I wait a few minutes to see if it fixes itself and when it doesn't, I manually shut off the phone.

    Other than that, my phone is in perfect condition. There are no scratches, the battery life is great, and I know the water sensors haven't been tripped.

    If I walk up to the Genius Bar at an Apple store and tell them about these problems, will they give me a new phone? I don't have AppleCare or anything, but I think it's kind of ridiculous to pay $299 for an imperfect phone.
     
  2. gatepc macrumors 6502

    gatepc

    Joined:
    Apr 11, 2008
    Location:
    Pittsburgh PA
    #2
    They should replace it as long as you didn't purchase it any longer ago then 90 days I think. But I think they replace them with refurbished models not new ones.
     
  3. aprofetto macrumors 6502a

    aprofetto

    Joined:
    Dec 19, 2008
    Location:
    Hamilton, Ontario
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    They wont give you a brand new phone, they might swap it out for a refurb.
    You wont find the perfect iphone, and some even got worst iphones than the one they swapped out. Then its more back and forth.
    If its not a major issue with the ringer switch then live with it. As far as the freezing its a software problem, do a restore.
     
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    All iphones carry a 1 year warranty starting from the day of purchase. Not 90 days.


     
  6. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #6
    You are within your 14 day purchase period; take it in with your receipt, box and accessories and they'll get you a NIB iPhone. Good Luck...:cool:
     
  7. labman macrumors 604

    labman

    Joined:
    Jun 9, 2009
    Location:
    Mich near Detroit
    #7
    best way to find out

    1 make appointment at the genus bar!

    2 Call Apple customer service and talk to them!

    here is a link to everything you need to contact Apple Support!. if you want to double check your water sensors before going search water sensors here or youtube is a good source one inside the headphone the other near the mike 2 more inside you can't get to.
     
  8. vizkiz macrumors 6502a

    vizkiz

    Joined:
    Jul 22, 2008
    Location:
    Long Island, NY
    #8
    I'm surprised only one person suggested trying a restore first.
    See if a restore fixes your freezing problem before you swap it out for a potential problem phone.
     

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