Will Apple replace my MacBook Pro 13"?

[sportguy0913]

I have a MacBook Pro 13" that I purchased last summer in June. The 12 mo. warranty is almost up (I did not buy the extended 3 year plan) and my screen is going out. THere are no apple stores within a 2 hour radius of where I live, and I'm out of the 90day coverage for phone support, so really, an apple genius isn't an option. I have already had my harddrive replaced because it died on me around christmas time. I lost EVERYTHING. It was replaced by an Apple Specialist in my area. Now, the screen flickers when I wake it from sleep, and I took it into the specialist and they said the whole screen part of the clamshell will need replaced.... also, I'm not happy with the harddrive they gave me. When the computer is running silently (fans below 2000rpm) I can hear a weird faint sound coming from the left side of my MacBook. It's like the arm is scratching the drive as it spins or something, I don't know. I'm just NOT HAPPY at all with my Mac experience. I bought it so I wouldn't have trouble, and now 2 troubles in less than a year. I love the experience, when it works! Is there any chance they can replace my whole computer and give me an updated one?

Thanks

 

[miles01110]

Slim to none. Typically if the same part fails 3 times within the warranty period you get a replacement, but you might be able to swing a replacement if you say the right things on the phone.

 

[green86]

Honestly, I really doubt it. Sorry your having trouble. As long as your hard drive is working properly, they aren't going to replace it simply because you... don't like it? Never going to fly.

However if your worried your going to keep having problems, I believe you can still buy the extended warranty before yours is up. That way you'd have phone support and you wouldn't have to use the Apple Specialist. But your not going to get a new computer.

 

[emiljan]

Not likely. Ive had the Display of my MBP replaced twice in a matter of two weeks, also they told me that the display is not a major component so i could get the Display replaced 1000 times and they would not give me a new MBP.

The "Geniuses" left me without a laptop for two weeks and then when i tried to complain that i was not happy with the display because of the colors of the display sucked and so did the brightness when compared to another MBP, they told me that it was within specifications so they would not replace it.

Im also not happy with my Mac experience since my situation. So much for Apple Quality. AS it turns out, IT SUCKS.

Anyway good luck trying to get them to replace your MBP. If they refuse call customer relations and explain your situation because this is just ridiculous. They might not want to replace the MBP but at least have them replace the HD and the screen.

 

[Bill Gates]

You have NOT gone through enough for Apple to even consider replacing your computer at this time IMO. They will offer to repair it. I would also recommend purchasing AppleCare while your warranty is still in effect considering the experience you have had thus far.

 

[sportguy0913]

If my ticket that says my computer is done with repairs says this:

11:09:45 on 5/24/2010, Eric Naujock: Apple Replaced.
620-4719 Display Panel or Assembly
605-2049 Main Logic Board 2.26Ghz.

Does that mean that Apple replaced the whole computer, or just the display panel and logic board?

Thanks!

 

[miles01110]

They replaced the display and the logic board, which is essentially the same as giving you a new computer.

 

[sportguy0913]

They replaced the display and the logic board, which is essentially the same as giving you a new computer.

Sigh. Then why didn't they just give me a new computer? Ahhhhhhhhhhhh

 

[ValientHimself]

So, in total, you've had one dead harddrive, one slightly louder than normal harddrive, and a flickering screen at startup -- and you expect a complete replacement? What other company out there would give a handout like that?

My advice would be to send if off to get fixed, purchase extended AppleCare before your first year runs out, and purchase an external harddrive (I mean, really? They cost around $65, and with TimeMachine, it takes two clicks to make a complete backup). Apple doesn't have access to magical harddrives that don't fail; they have moving parts, they are going to fail. Protect yourself by doing a TimeMachine backup at least once a week, and then it won't be so big of a deal.

 

[tigress666]

You have NOT gone through enough for Apple to even consider replacing your computer at this time IMO. They will offer to repair it. I would also recommend purchasing AppleCare while your warranty is still in effect considering the experience you have had thus far.

Maybe Apple would not, but you guys are acting like he's silly for being frustrated with his computer having two pretty big problems within its first year. Personally, I think that if it were me I'd think it was pretty shoddy quality (i mean these are hampers the laptop from functioning problems, not even little quirks).

And I could easily see some one with his experience deciding Apples are crap and going elsewhere. Especially if the attitude is, "Oh, that's not all that big a deal that your computer already broke twice in one year and your stupid for not buying an extended warranty (which says to me that you hsould not expect the laptop to last long). I'm not remarking on whether apple should replace the macbook, I'm remarking on the attitude here acting like he shouldn't be complaining about his computer having two major problems within its first year.

Honestly, I'm disappointed with Apple cause my current laptop had several little (and one big) issues in three years. I've never had such a crappy Macintosh honestly (even my Performa 6100 didn't start having issues til it was three years old. Every other one lasted five years no problems at all. My G4 is 10 years old and everythign still works). I mean the features they put in are great and I love the design, I'm just really disappointed with quality.

So has Apple quality really slipped that bad that it's considered no big deal that this guy's computer died twice in a year?