Hi Everyone,
I have a MBP that I purchased about a year ago from the online store with 3 years of AppleCare support.
Out of the box my computer had a line of overactive pixels. It is about a 5th of the way from the left side of the screen and changes color depending on what's being displayed underneath it and a random assortment of other variables. It is a straight vertical line from the top of the screen to the bottom and is pretty much always there. I neglected to get this fixed immediately because I desperately needed my laptop at the time, as my previous Dell was 4 years old and dead, and there is no Apple store nearby. I also was so excited to get the computer, so I didn't want to have to send it off immediately and wait another month to get it back.
In any case, there are other problems as well. Every so often my keys 'stick', but not physically, only on the screen. For example if I hit the 'volume up' key once on my keyboard, sometimes the volume will just shoot all the way up to full, or if I type a letter, occasionally it will not stop typing that letter until I hit another key on the keyboard to stop it.
My iSight camera also does not work anymore for no apparent reason. I found a way online to reset it by restarting and holding down a few keys (I don't recall the exact combo), but that doesn't even work anymore.
In addition, every time I use DashBoard, I usually get this message afterward: "The application DashboardClient has unexpectedly quit." When I click on the 'Report...' option it practically lists an essay on what happened, none of which I understand.
Cosmetically, the front button that unlocks the latch to open the lid is flaked off pretty bad and has been for awhile, and there is flaking on the right front, where I rest my arm...it's kind of annoying but probably just from constant use.
In hindsight I probably should have gotten the monitor replaced right of the bat, but I've gotten used to the line being there...however I would definitely like it to be fixed, especially with the amount of money I spent on the product.
Basically I'm just wondering if anyone has any predictions on the response of Apple, before I decide what action to take.
Thanks a lot for your time.
I have a MBP that I purchased about a year ago from the online store with 3 years of AppleCare support.
Out of the box my computer had a line of overactive pixels. It is about a 5th of the way from the left side of the screen and changes color depending on what's being displayed underneath it and a random assortment of other variables. It is a straight vertical line from the top of the screen to the bottom and is pretty much always there. I neglected to get this fixed immediately because I desperately needed my laptop at the time, as my previous Dell was 4 years old and dead, and there is no Apple store nearby. I also was so excited to get the computer, so I didn't want to have to send it off immediately and wait another month to get it back.
In any case, there are other problems as well. Every so often my keys 'stick', but not physically, only on the screen. For example if I hit the 'volume up' key once on my keyboard, sometimes the volume will just shoot all the way up to full, or if I type a letter, occasionally it will not stop typing that letter until I hit another key on the keyboard to stop it.
My iSight camera also does not work anymore for no apparent reason. I found a way online to reset it by restarting and holding down a few keys (I don't recall the exact combo), but that doesn't even work anymore.
In addition, every time I use DashBoard, I usually get this message afterward: "The application DashboardClient has unexpectedly quit." When I click on the 'Report...' option it practically lists an essay on what happened, none of which I understand.
Cosmetically, the front button that unlocks the latch to open the lid is flaked off pretty bad and has been for awhile, and there is flaking on the right front, where I rest my arm...it's kind of annoying but probably just from constant use.
In hindsight I probably should have gotten the monitor replaced right of the bat, but I've gotten used to the line being there...however I would definitely like it to be fixed, especially with the amount of money I spent on the product.
Basically I'm just wondering if anyone has any predictions on the response of Apple, before I decide what action to take.
Thanks a lot for your time.
