iPhone XS Max Will Apple replace my Sprint XsMAX ?

[TheRealAlex]

So lucky me I’ve got one of those devices with crap LTE Reception and the no Power when plugging into a sleeping device issue that Unboxthreapy highlighted recently.

I’d like to go to my local Apple store and swap devices there is that doable ?

Thanks

 

[chscag]

Was the XsMAX purchased direct from Sprint or from Apple? If you got it direct from Sprint you'll need to return it to them not Apple. If you purchased it from Apple, then yes, you can return it to Apple and ask them to swap it out for another.

 

[Packers1958]

So lucky me I’ve got one of those devices with crap LTE Reception and the no Power when plugging into a sleeping device issue that Unboxthreapy highlighted recently.

I’d like to go to my local Apple store and swap devices there is that doable ?

Thanks

The power issue is a known bug. It is fixed in beta 12.1. The weak LTE issue is due to a poor antenna design. Neither problem will be fixed with a replacement at this time. Your best bet is to get your money back, and try later in a few months.

 

[Shanghaichica]

The power issue is a known bug. It is fixed in beta 12.1. The weak LTE issue is due to a poor antenna design. Neither problem will be fixed with a replacement at this time. Your best bet is to get your money back, and try later in a few months.

Maybe we’ll get a bumper like last time. However I know Tim won’t tell us we’re holding it wrong.

 

[sincere11105]

The power issue is a known bug. It is fixed in beta 12.1. The weak LTE issue is due to a poor antenna design. Neither problem will be fixed with a replacement at this time. Your best bet is to get your money back, and try later in a few months.

I can confirm that 12.1 fixes the sleep issue. The LTE issue is annoying. I am going to try a restore as new JUST to test, but agree. I think it’s a poor design

reset network settings didn’t help

 

[Shark5150]

Alex, you are the most unlucky device owner I've ever encountered. The best advice for your question is to as a Sprint rep and not a public forum. BTW, your issues are already known bugs plaguing some devices that should be solved with an iOS update.

 

[Knowimagination]

If you are wanting to return and exchange with a new phone you need to take it where you bought it.

Otherwise apple supports their devices no matter where they were purchased and you would need to make a Genius appointment

 

[thedieselwind]

I'm not knocking sprint, but they did acknowledge last week that their LTE coverage is sub-par and hope to make it better with a merger with t-mobile. That being said, poor coverage coupled with antenna issues is a bad deal. Knock on wood, but I've seen better reception with my XS max compared to my X. Hope you get it worked out!

 

[TheRealAlex]

If you are wanting to return and exchange with a new phone you need to take it where you bought it.

Otherwise apple supports their devices no matter where they were purchased and you would need to make a Genius appointment

Thank you to everyone for the help.
I am sure I have seen heck I’ve done it myself where I’ve taken a Sprint bought iPhone to an Apple store and they will replace it under warranty terms.
The not charging when Plugged in falls under Apples warranty provions even if it’s patched in a future iOS update which who knows when it will be out.
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Thank you to everyone for the help.
I am sure I have seen heck I’ve done it myself where I’ve taken a Sprint bought iPhone to an Apple store and they will replace it under warranty terms.
The not charging when Plugged in falls under Apples warranty provions even if it’s patched in a future iOS update which who knows when it will be out.

I will report back later today.

 

[TheRealAlex]

Confirmed Update.
Apple store Will Give me a New XsMAX no questions asked Not Charging is a warranty covered issue.

Also Noted that all Apple store Model XsMAX devices were infact FF serial numbers and had a slightly Cooler tone.

What sealed the deal was a side by side WiFi test the FF device destroyed my FK serial number XsMAX.

 

[Apple_Robert]

Confirmed Update.
Apple store Will Give me a New XsMAX no questions asked Not Charging is a warranty covered issue.

Also Noted that all Apple store Model XsMAX devices were infact FF serial numbers and had a slightly Cooler tone.

What sealed the deal was a side by side WiFi test the FF device destroyed my FK serial number XsMAX.

A single Wifi test doesn't really mean anything.

Glad you got the phone replaced without problem.

 

[TheRealAlex]

A single Wifi test doesn't really mean anything.

Glad you got the phone replaced without problem.

Tommmrow the wait time was too long today. Showing up at 9:30 AM tomorrow.
But I did stop in to ask and do some side by side comparisons.