will apple replace my USB and headphones?

Discussion in 'iPhone Accessories' started by alphatectz, Apr 24, 2009.

  1. alphatectz macrumors 6502a

    alphatectz

    Joined:
    Nov 20, 2008
    Location:
    New York, NY
    #1
    well my usb for my iphone 3g works but the white rubber part is cut open will apple replace my usb, and the left side of my headphones just stop working will apple also replace my headphones, will i have to make an appointment with the genius bar or wil they just swap it out for me on the spot?
     
  2. bytethese macrumors 68030

    bytethese

    Joined:
    Jun 20, 2007
    Location:
    Cranford, NJ
    #2
    Pop in the Apple store and make an appointment with the Genius Bar. Whether they replace it or not, you need to make an appointment first.
     
  3. alphatectz thread starter macrumors 6502a

    alphatectz

    Joined:
    Nov 20, 2008
    Location:
    New York, NY
    #3
    okay, umm thnx
     
  4. bytethese macrumors 68030

    bytethese

    Joined:
    Jun 20, 2007
    Location:
    Cranford, NJ
    #4
    NP. Being that you are in NYC, I would recommend the 5th Ave location, as they have been pretty helpful for me when I needed my MBP power supply replaced, iPhone replaced, etc. :)
     
  5. alphatectz thread starter macrumors 6502a

    alphatectz

    Joined:
    Nov 20, 2008
    Location:
    New York, NY
    #5

    That's the apple store that I usally go to, very helpful in that location.
     
  6. moneymaster macrumors newbie

    Joined:
    Nov 24, 2008
    #6
    The same things happened to me...that headphones broke and so did the USB. I just popped in and they helped me. They said that you are not supposed to do the instore exchange of the headphones, but they did it anyway. They said you are supposed to call apple at 1-800-APPL-CARE and they will take care of it...With the USB, they put up a fuss. They said that it was my problem that the cord broke and that they would not exchange it. After a few minutes of going back and forth, they finally gave in and said that they would do this as a one time exception. I had to go to the extreme of calling Apple's quality poor :(

    That's just my experience with changing the headphones and the USB.
     
  7. michael.lauden macrumors 68020

    michael.lauden

    Joined:
    Dec 25, 2008
    #7
    the worst they can do is say no....

    if they do there isn't a need to be a huge dick to them though
     
  8. alphatectz thread starter macrumors 6502a

    alphatectz

    Joined:
    Nov 20, 2008
    Location:
    New York, NY
    #8
    It's bound to happen to everyone, I had no problem getting my USB and earphones replaced without a problem. I just went into the apple store located in soho (NYC) an I spoke to the first person that I seen that work for Apple and they helped me right away. Got a brand new USB and earphones.
     
  9. alphatectz thread starter macrumors 6502a

    alphatectz

    Joined:
    Nov 20, 2008
    Location:
    New York, NY
    #9
    I agree with you, but why the heck do the earphone cost so much???? I could understand why the USB might be pricy but the headphones come on now.
     
  10. Dr. Cabrera macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
    #10
    no luck on the usb cable for me

    they said frayed cable does not warrant a replacement because it still works

    they recommended i purchase a new cable
     
  11. alphatectz thread starter macrumors 6502a

    alphatectz

    Joined:
    Nov 20, 2008
    Location:
    New York, NY
    #11
    You should of told them that's it's risky to have the USB like that. It can cause damnage and also can burn you at some point. I know there's a thread about it somewhere on macrumors.
     
  12. michael.lauden macrumors 68020

    michael.lauden

    Joined:
    Dec 25, 2008
    #12
    the headphones have a button+mic built into them. they aren't just headphones.

    if you take a 10 dollar pair of headphones, and then add in a mic, and a switch, you have to add in a new 1/8" (3.5mm) jack to handle the extra functions.

    not to mention the extra labor involved to add in the switch/mic

    i think the apple headphones are great, plus they are easy to talk on the phone with... i love in ears but they are impossible to talk on the phone with...
     
  13. alphatectz thread starter macrumors 6502a

    alphatectz

    Joined:
    Nov 20, 2008
    Location:
    New York, NY
    #13
    You have good point, but my argument is why pay $35 for a new head set if you can get your old headset replaced, now I you lost your headset then I'll understand why you sould cough up the money for it.
     

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