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cyrax83

macrumors member
Original poster
Nov 8, 2006
32
1
Second hand iphone 3g, seller claims mute button has fallen off.

Still under warranty for 3 weeks.

Will apple replace this ?

img0359s.jpg
 
I would say most likely not, but if you are going to try, be honest. IMHO if you try to get something past them, they wont fall for it. If you are honest, its like a breath of fresh air since everyone tries scamming for their own mistakes.
 
my mute button fell off and they gave me a new phone. apparently that mute button is flimsy and glued on and the guy at the apple store wasnt suprised when i brought it in.
 
my mute button fell off and they gave me a new phone. apparently that mute button is flimsy and glued on and the guy at the apple store wasnt suprised when i brought it in.

Yeah i've heard its a common issue.

Did your iphone look the same when your mute switch fell off ?
 
That's more than 'the button fell off.' The bottom right corner of the switch hole (as oriented in the picture) is cracked toward the curve of the back. I'm going with Apple will definitely say no.

Edited to add: Something else was bothering me about the switch hole and I couldn't put my finger on it... then it hit me. We can see the orange dot of the silent mode but that switch is forward. The plastic piece between the bezel and the switch is missing. The phone is in ring mode but we can see the orange dot.

So, the phone was dropped, the case toward the back from the hole is cracked and the plastic toward the front of the phone is missing. Yeah, the button 'fell' off. That's what happens when you drop it on the sidewalk. Who knows what else is wrong with this phone. He's getting rid of it and there's obvious damage.
 
I think it should be replacable.

Here is a picture of the mute button falling off which is under warranty :

broken1.jpg


It looks similar to me, and also the cracking near the mute button is very common. It doesn't really have to have anything to do with the button falling off.
 
You have to ask yourself this, if the iPhone is still under warranty why hadn't the original owner gone in to get a replacement?

I think the obvious answer is that Apple won't replace it and the owner is now trying to sell their most-likely-dropped iPhone.
 
I'm putting your two pics next to each other; :eek::eek::eek:

Quite the difference. It was definitely more than just "fell off". Be honest, tell them you bought it online and it came to you that way. If you say it just fell off, they won't believe it for a second.
 
thanks for the opinions. i've decided to pull out from the sale. theres probably a 50/50 chance apple will replace it, but not worth the risk for me. Looks like the iphone 2g 8gb will have to live a little longer
 
thanks for the opinions. i've decided to pull out from the sale. theres probably a 50/50 chance apple will replace it, but not worth the risk for me.


I'd put the odds more at Zero. Think about it: if Apple would have easily replaced it, the seller would have done it themselves before putting it up for sale, to avoid all doubt and maximize value. An iPhone swap for a fallen switch takes minutes. Well worth the seller's time. But chances are, they DID try, and were turned away.
 
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