Will Apple Replace?

[IllusionEntity]

Hey guys,

I have had my iPhone 7 since launch day and had a cosmetic defect since it came out of the box.

As you can see from the picture the anodisation is missing. There is 0 damage on the phone and the area is completely smooth. Just no colour.

 

[needfx]

sorry to say, but you should've returned it the same or next day
not sure if they'll even bother now

 

[Newtons Apple]

Why did you wait till now?

 

[IllusionEntity]

Why did you wait till now?

I haven't had time to take it in. And have been unable up until now to get an appointment when I have been free. The screen also had a few dead pixels and the anodisation issue. But they didn't affect the use of the phone so it wasn't an urgent thing for me. However, now I have the opportunity, I would like to finally get a defect free iPhone.

 

[maflynn]

I have had my iPhone 7 since launch day and had a cosmetic defect since it came out of the box.

I think Apple may say that it looks like user damage, and since you waited this long, the odds are long that you'll not be able to return it.

 

[Thor_1]

I have had my iPhone 7 since launch day and had a cosmetic defect since it came out of the box.

Looks like user damage or wear and tear. If you were worried about it you could have started a chat to get the issue in the system and told them you could not make an appointment till a certain day.

The screen also had a few dead pixels and the anodisation issue.

This is a different issue and they may replace the screen under warranty.

 

[noobinator]

Yep, you waited to long to report the cosmetic defect. But as Thor_1 above said, the pixels may warrant a screen replacement.

 

[HEK]

With Apple one never knows. Explain gently, courteously what you have related to us here. Include your inability to schedule a mutually agreeable time. Perhaps with the pixel issue, they may decide to simply replace it.

Apple has surprised a number of people. Certainly no harm in trying. Let us know. Good luck.

 

[Stevessvt]

If they don't they try a black permanent sharpie on it. It may not match exactly, but a lot closer than bare shiny metal does.

 

[deaglecat]

Beat your OCD, rock the phone without a case and get used to the slightly worn look. Apple did you a favour and got you through the first scratches/blemishes....

 

[Sixcranker]

I see some cosmetic damage on your hand there....should you return it as well?

 

[IllusionEntity]

iPhone replaced

 

[macmee]

iPhone replaced

maybe im blind but what is the damage? the paint peeling around the speaker grill?

 

[IllusionEntity]

maybe im blind but what is the damage? the paint peeling around the speaker grill?

That's it. That's how I received it. It also had a few dead pixels on screen.

 

[lakaiordie]

consider yourself lucky.

 

[needfx]

That's it. That's how I received it. It also had a few dead pixels on screen.

Super Wow Excellent News!!!

 

[willmtaylor]

That's it. That's how I received it. It also had a few dead pixels on screen.

The pixels probably saved you, but who knows. Any given Tuesday.

 

[44267547]

If they don't they try a black permanent sharpie on it. It may not match exactly, but a lot closer than bare shiny metal does.

I can't tell you how many times I have used a black sharpie to hide the smallest abrasions and it's worked perfectly.

 

[Newtons Apple]

"You don't remember me. We spoke on the phone two days ago. I told you I would find you."

I am not hard to fine and look forward to meeting you.

Be prepared as I am.

 

[HEK]

iPhone replaced

Happy holidays! So much for rumors Christmas is dead.
[doublepost=1479996104][/doublepost]

I can't tell you how many times I have used a black sharpie to hide the smallest abrasions and it's worked perfectly.

Latest problem ....... the black is rubbing off on my hands when I use my iPhone.

 

[Jessica08]

Glad things worked out for you. I've always had pretty good luck working with Apple. I hate windows products so unlesss something drastic happens with Apple, I will always buy their products.

I had problems with my iPod nano not holding a charge six months in. I called customer service who ran diagnostics on it. While I was on the phone with him, the battery decreased like 25%. He said yep you have a bad one. Got it replaced with a new one. And last year I sat on my phone and cracked the screen. They gave me a brand new phone because they didn't have any screens yet because the phone was so new. I had to pay what a new screen would have cost, but I thought that was fair since it was my own stupidity that caused the damage.

 

[Peter K.]

I am not hard to fine and look forward to meeting you.

Be prepared as I am.

Apologies for the misunderstanding. My quote, which is from a movie*, followed directly after the utterance of the phrase "good luck".

*Taken (Liam Neeson)