Will Apple Replace?

Discussion in 'iPhone' started by IllusionEntity, Nov 23, 2016.

  1. IllusionEntity macrumors 6502

    IllusionEntity

    Joined:
    Jun 23, 2013
    Location:
    Kent, UK
    #1
    Hey guys,

    I have had my iPhone 7 since launch day and had a cosmetic defect since it came out of the box.[​IMG]

    As you can see from the picture the anodisation is missing. There is 0 damage on the phone and the area is completely smooth. Just no colour.
     
  2. needfx macrumors 68040

    needfx

    Joined:
    Aug 10, 2010
    Location:
    macrumors apparently
    #2
    sorry to say, but you should've returned it the same or next day
    not sure if they'll even bother now
     
  3. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
  4. IllusionEntity thread starter macrumors 6502

    IllusionEntity

    Joined:
    Jun 23, 2013
    Location:
    Kent, UK
    #4
    I haven't had time to take it in. And have been unable up until now to get an appointment when I have been free. The screen also had a few dead pixels and the anodisation issue. But they didn't affect the use of the phone so it wasn't an urgent thing for me. However, now I have the opportunity, I would like to finally get a defect free iPhone.
     
  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #5
    I think Apple may say that it looks like user damage, and since you waited this long, the odds are long that you'll not be able to return it.
     
  6. Thor_1 macrumors 6502a

    Joined:
    Sep 18, 2016
    Location:
    Texas
    #6
    Looks like user damage or wear and tear. If you were worried about it you could have started a chat to get the issue in the system and told them you could not make an appointment till a certain day.

    This is a different issue and they may replace the screen under warranty.
     
  7. noobinator macrumors 603

    noobinator

    Joined:
    Jun 19, 2009
    Location:
    Pasadena, CA
    #7
    Yep, you waited to long to report the cosmetic defect. But as Thor_1 above said, the pixels may warrant a screen replacement.
     
  8. HEK Suspended

    HEK

    Joined:
    Sep 24, 2013
    #8
    With Apple one never knows. Explain gently, courteously what you have related to us here. Include your inability to schedule a mutually agreeable time. Perhaps with the pixel issue, they may decide to simply replace it.

    Apple has surprised a number of people. Certainly no harm in trying. Let us know. Good luck.
     
  9. Stevessvt macrumors 6502

    Joined:
    Jul 2, 2010
    #9
    If they don't they try a black permanent sharpie on it. It may not match exactly, but a lot closer than bare shiny metal does.
     
  10. deaglecat macrumors 6502

    deaglecat

    Joined:
    Mar 9, 2012
    #10
    Beat your OCD, rock the phone without a case and get used to the slightly worn look. Apple did you a favour and got you through the first scratches/blemishes....
     
  11. Sixcranker macrumors member

    Sixcranker

    Joined:
    Sep 22, 2014
    #11
    I see some cosmetic damage on your hand there....should you return it as well? :D
     
  12. IllusionEntity thread starter macrumors 6502

    IllusionEntity

    Joined:
    Jun 23, 2013
    Location:
    Kent, UK
  13. macmee Suspended

    macmee

    Joined:
    Dec 13, 2008
    Location:
    Canada
    #13
    maybe im blind but what is the damage? the paint peeling around the speaker grill?
     
  14. IllusionEntity thread starter macrumors 6502

    IllusionEntity

    Joined:
    Jun 23, 2013
    Location:
    Kent, UK
    #14
    That's it. That's how I received it. It also had a few dead pixels on screen.
     
  15. lakaiordie macrumors 65816

    Joined:
    Jun 17, 2008
  16. needfx macrumors 68040

    needfx

    Joined:
    Aug 10, 2010
    Location:
    macrumors apparently
    #16
    Super Wow Excellent News!!!
     
  17. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #17
    The pixels probably saved you, but who knows. Any given Tuesday.
     
  18. Relentless Power macrumors Core

    Relentless Power

    Joined:
    Jul 12, 2016
    #18
    I can't tell you how many times I have used a black sharpie to hide the smallest abrasions and it's worked perfectly.
     
  19. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #19
    I am not hard to fine and look forward to meeting you.

    Be prepared as I am.
     
  20. HEK Suspended

    HEK

    Joined:
    Sep 24, 2013
    #20
    Happy holidays! So much for rumors Christmas is dead.
    --- Post Merged, Nov 24, 2016 ---
    Latest problem ....... the black is rubbing off on my hands when I use my iPhone.
     
  21. Jessica08 macrumors regular

    Jessica08

    Joined:
    Nov 2, 2015
    Location:
    Roll Tide
    #21
    Glad things worked out for you. I've always had pretty good luck working with Apple. I hate windows products so unlesss something drastic happens with Apple, I will always buy their products.

    I had problems with my iPod nano not holding a charge six months in. I called customer service who ran diagnostics on it. While I was on the phone with him, the battery decreased like 25%. He said yep you have a bad one. Got it replaced with a new one. And last year I sat on my phone and cracked the screen. They gave me a brand new phone because they didn't have any screens yet because the phone was so new. I had to pay what a new screen would have cost, but I thought that was fair since it was my own stupidity that caused the damage.
     
  22. Peter K., Nov 24, 2016
    Last edited: Nov 24, 2016

    Peter K. macrumors 6502a

    Peter K.

    Joined:
    Nov 6, 2012
    Location:
    SoCal
    #22
    Apologies for the misunderstanding. My quote, which is from a movie*, followed directly after the utterance of the phrase "good luck".

    *Taken (Liam Neeson)
     

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