Will Apple send entire replacement key sets?

cleanup

macrumors 68030
Original poster
Jun 26, 2005
2,643
10
Toronto
My F1 key recently broke off on my black MacBook after the little pins that hold it to the housing managed to snap off through minor usage. I'm planning on getting a replacement from Apple later on. I was wondering, however, if they would be able to send me an entire set of keys instead of just the F1 key, perferably in white! A black MacBook with white keys would look great.

Has anyone else had to get replacement keys from Apple before? Did they send you only the keys you needed or an entire set?

Thanks.
 

iBookG4user

macrumors 604
Jun 27, 2006
6,596
2
Seattle, WA
I've never had to get a key replaced, but from what I've heard. They have spare keys at the Genius bar that they can pop on, although I doubt they'd give you white keys instead of black keys.
 

ejacobsen

macrumors newbie
Apr 16, 2008
2
0
no.. they won't send keys

No, they won't at least with a MacBook Air. My "C" key broke. Same way as yours. The little clamps broke. I called Apple. They wouldn't just send me a C key. They said to visit an Apple store (an hour away). I did and they didn't have the keys in stock.

I gave the Apple support poor feedback and they called the next day to talk about it. I told them that it would be so easy just to send me a key. The rep repeated that their systems just wouldn't let them do that.

But the MBA is too new to have the parts in stock at the Apple store. Looks like we're stuck.

(But next time I'm in an Apple store and they don't have the key in stock... they're going to find a C key missing from one of the MBA's on display ;-)
 

e12a

macrumors 68000
Oct 28, 2006
1,881
0
You can check out apple service centers. Sometimes they will keep the old keyboard they replace in the back for people who bring in their computers with keys broken. We do. :)
 

UltraNEO*

macrumors 601
Jun 16, 2007
4,057
12
* ** ** ** *
I've never had to get a key replaced, but from what I've heard. They have spare keys at the Genius bar that they can pop on, although I doubt they'd give you white keys instead of black keys.
They'll only have stock, if the AppleStore the OP visits is also a service centre. Many AppleStore still send machines away for repair.
 

sr5878

macrumors 6502a
Jun 5, 2007
772
0
cant you just buy an apple aluminum keyboard and snap the keys off of that?

come to think of it, an apple aluminum keyboard would look sick with black keys... wanna swap? ;)
 

MSD401

macrumors 6502
Oct 18, 2006
282
2
cant you just buy an apple aluminum keyboard and snap the keys off of that?

come to think of it, an apple aluminum keyboard would look sick with black keys... wanna swap? ;)


agreed that would look awesome.. i hit ebay the minute i read your post... didnt find much cept for some guy selling each individual key for 7.99 plus s/h.. now there is a money maker....

someone should set up a swaping theard... people who want white keys for black mac or black keys for a white mac.......:apple:
 

ejacobsen

macrumors newbie
Apr 16, 2008
2
0
keys and LEDs

I have a new keyboard for my iMac. But the keys attach differently so I can't swap them. Plus the MBA keys are backlit and the white USB keyboard keys are not designed for backlit application. They look bad compared to the black keys.
 

sr5878

macrumors 6502a
Jun 5, 2007
772
0
I have a new keyboard for my iMac. But the keys attach differently so I can't swap them
we're talking about the macbook i thought... i'd be very surprised if the keys for the macbook and the alu keyboards were different.

i could def. understand the mba keyboard connector being different, though.
 

alphaod

macrumors Core
Feb 9, 2008
22,164
1,209
NYC
Half of you people don't even read the post correctly. The OP has a Black MB, not a MBA, not a silver MBP--A Macbook!

And no they won't send you a key, because the keyboard is not considered a user serviceable part.
 

sr5878

macrumors 6502a
Jun 5, 2007
772
0
seems like YOU need to re-read some posts yourself ;)

i'm talking about my bluetooth aluminum keyboard, which has the scrabble keys just like the black macbook.

ya dig? ;)
 

alphaod

macrumors Core
Feb 9, 2008
22,164
1,209
NYC
seems like YOU need to re-read some posts yourself ;)

i'm talking about my bluetooth aluminum keyboard, which has the scrabble keys just like the black macbook.

ya dig? ;)
Yeah I saw yours which is why I said some...., but in any case, I don't see how spendin $50 on a nice Al keyboard works out. Also the Al keyboard seen to have crappier keyboards than the MBs.
 

sr5878

macrumors 6502a
Jun 5, 2007
772
0
the bluetooth keyboard is excellent... :D i KNOW i type faster with this thing... i hate typing with the mushy macbook pro keys or, god forbid, a pc keyboard (or old mac keyboard).