I'm considering taking a chance on upgrading 2 lines on Verizon with the XS. I have been following the discussion about the potential signal/connection/reception issues that seem to be affecting more than a few people so I'm concerned if I become one of them how will I best handle the problem. I was at a Verizon store today and asked the rep if he has heard about any problems with signal/connection on the XS or Max and he said "no". I told him about this website and other online discussions about the problem and he didn't seem interested. So I asked about the return/exchange policy. He quoted a $50 restocking fee if I returned within 14 days. Told him I would be less interested in doing that but wanted to know how hard to plead my case and get an exchange if it came down to that. He kinda babbled on about getting into diagnostics and I felt for sure that I'd be in for a run-around so I left without purchasing. If anyone here has any knowledge about the possibility of buying through a carrier but getting issues sorted out at an Apple store I'd like to know your experiences. The closest store to me is about an hour drive so I'd like to plan ahead for the worse case if I pull the trigger on this. Thanks in advance.