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Will Best Buy replace my iPad 2?

R

rockinmorockin

macrumors member
Original poster
Apr 20, 2011
51
0
I got one from there several days ago. There are two dead white pixels. When the screen is white, you can see two faint white circles on the screen. It's annoying while surfing the web and using ibooks. It isn't like my iPad doesn't work, but I didn't pay $500+ to have defects on my screen. I either want a new one or my money back. Anybody tell me how Bestbuy handles this?

It looks similar to this but they are smaller and there are two. They don't stand out nearly as much as this, but I have an eye for detail so it annoys me.

http://www.9to5mac.com/56297/for-so...ight-bleeding-and-speckles-in-the-glass/glow/
 
WorstBuy is horrible with returns. They'll con you into buying their protection plan and when your stuff breaks their favorite line is "we don't cover that" never trust teenagers in wrinked khakis...
 
rockinmorockin said:
I got one from there several days ago. There are two dead white pixels. When the screen is white, you can see two faint white circles on the screen. It's annoying while surfing the web and using ibooks. It isn't like my iPad doesn't work, but I didn't pay $500+ to have defects on my screen. I either want a new one or my money back. Anybody tell me how Bestbuy handles this?

It looks similar to this but they are smaller and there are two. They don't stand out nearly as much as this, but I have an eye for detail so it annoys me.

http://www.9to5mac.com/56297/for-so...ight-bleeding-and-speckles-in-the-glass/glow/
Click to expand...

marine0816 said:
WorstBuy is horrible with returns. They'll con you into buying their protection plan and when your stuff breaks their favorite line is "we don't cover that" never trust teenagers in wrinked khakis...
Click to expand...

My husband also bought his at Best Buy, had problems a week after purchase, but did not bother taking it back there for a replacement. He headed straight for the Apple Store; they ordered him a new one, which he picked up 3 days later.
 
Say best buy doesn't work out...do I have to schedule an appointment at an apple store or can I just walk in? And what's the apple stores return policy?
 
rockinmorockin said:
Say best buy doesn't work out...do I have to schedule an appointment at an apple store or can I just walk in? And what's the apple stores return policy?
Click to expand...
Apples return policy is 14 days. But you didn't buy from Apple, so you can't return it there. (return=refund)

Apple will service it there (under the 1-year warranty), no matter where you bought it from. You'll use their Genius Bar to do that, and if you make a online reservation in advance, you should wait significantly less than if you walk in without a reservation.

They don't actually work on iPads in the store, so they'll swap you for a warranty replacement that may or may not be refurbished. If it is a refurb, it will come in a new exterior shell with a brand new battery and you shouldn't be able to visibly tell it's not brand new.

If you absolutely want a brand new replacement, return yours to BB for a refund and buy a new one.
 
aristobrat said:
Apples return policy is 14 days. But you didn't buy from Apple, so you can't return it there. (return=refund)

Apple will service it there (under the 1-year warranty), no matter where you bought it from. You'll use their Genius Bar to do that, and if you make a online reservation in advance, you should wait significantly less than if you walk in without a reservation.

They don't actually work on iPads in the store, so they'll swap you for a warranty replacement that may or may not be refurbished. If it is a refurb, it will come in a new exterior shell with a brand new battery and you shouldn't be able to visibly tell it's not brand new.

If you absolutely want a brand new replacement, return yours to BB for a refund and buy a new one.
Click to expand...


So if I exchanged my iPad for another one at best buy it will be a used one? Is that why I should get my money back and not just exchange it for another?
 
The only possibility of getting a refurb one is by going to the Genius Bar at the Apple Store for warranty service.

If you exchange yours at BB within the 14-day return window, it will be brand new. The risk you run there is that they may not have any in stock and they'll have to give you a refund and you'll have to hunt a new one down elsewhere.
 
rockinmorockin said:
So if I exchanged my iPad for another one at best buy it will be a used one? Is that why I should get my money back and not just exchange it for another?
Click to expand...

Not sure why you're asking the outcome of every possible scenario, as you already answered your question - you are still WITHIN your BB return period, so just return it there.

Haven't you ever returned anything at a store? If you want an exchange, it will be a new item. If not, get your cash and go.
 
jenzjen said:
Not sure why you're asking the outcome of every possible scenario, as you already answered your question - you are still WITHIN your BB return period, so just return it there.

Haven't you ever returned anything at a store? If you want an exchange, it will be a new item. If not, get your cash and go.
Click to expand...

i actually haven't...i'm only 18 though.

if i got my cash back will it include the tax though? lol not to sound cheap but the ipad was 499.99 but 554 with tax.
 
Ended up getting my money back. If I get another iPad 2 it won't be for a couple months. The HTC Flyer or Xoom might be an option down the line.
 
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