Will Dell stop serving the consumer?

Discussion in 'Apple, Inc and Tech Industry' started by Jedi Master, May 5, 2013.

  1. Jedi Master, May 5, 2013
    Last edited: Oct 2, 2013
  2. Toltepeceno, May 5, 2013
    Last edited: May 5, 2013

    Toltepeceno Suspended


    Jul 17, 2012
    SMT, Edo MX, MX

    I think it's dell's crappy product and customer service that is killing them. I got a dell laptop in 08 and kep having to send it back for repair for a year until they replaced it. They never could get the first one right.

    The kid is still using the replacement, but it's because I have done all of the work on this one. Since 09 I have pretty much replaced everything but the cpu,lcd and memory. That includes the motherboard and every part of the housing but the battery cover.
  3. tengtengvn macrumors member


    Apr 14, 2013
    We switched from Latitude/Vostro to Lenovo Thinkpad because the horrible quality of the current gen Latitude. The top can easily be scratched. The keyboard is surrounded by orange accent line. :confused: How can they design the laptop that ugly? :(
  4. Giuly, May 5, 2013
    Last edited: May 5, 2013

    Giuly macrumors 68040



    In the West, there isn't even a Latitude series anymore. Dell sells the Inspiron line now, and the last time I checked, they didn't have any orange accents. They're partially made out of aluminum, you know, and as far as the XPS series goes, look kinda like a MBPs for Windows people.
  5. tengtengvn macrumors member


    Apr 14, 2013
    People in corp world still buy into that business laptop thing. Especially, the docking station gimmick. There are very few options to choose from.
  6. thejadedmonkey macrumors 604


    May 28, 2005
    I would love a retina macbook with a docking station or ethernet. Baring that, a retina mac with ethernet would be nice. Until then, I'm happy with my 17" MBP, but my next computer will probably be a Dell.

    At work, that is.
  7. Jedi Master, May 5, 2013
    Last edited: Oct 2, 2013

    Jedi Master thread starter macrumors regular

    Apr 5, 2013
    ar the moment on the Death Star
    Crappy products true but not the question

  8. Macman45 macrumors G5


    Jul 29, 2011
    Somewhere Back In The Long Ago
    I can't see Dell going corporate only....look at the amount of Ultrasharp monitors and printers they sell to the public....It's a pretty big chunk of market share....Laptops and PC's also. I think they will continue to sell to the public. although I can't comment on CS as I've never bought anything from them.

    Have been considering a couple of Ultrasharp 27"'s though.
  9. Jedi Master, May 5, 2013
    Last edited: Oct 2, 2013
  10. displaced, May 6, 2013
    Last edited: May 6, 2013

    displaced macrumors 65816


    Jun 23, 2003
    Gravesend, United Kingdom
    In all honesty, I hope they stop selling to business too. They're shockingly bad, at least in the UK. So bad that I wonder if they've moved beyond incompetence and up to outright malevolence.

    We have to disassemble newly-arrived PCs to make sure they've actually stuck to the spec. We had a batch of Optiplex workstations arrive with 2.5" laptop hard drives instead of the fast 3.5" desktop-grade HDs we'd ordered and paid for. The chassis are made of the type of flimsy speckled plastic that was last seen on 1980s VCRs. Best of all, we had 300 Latitude E6330 'premium' laptops that would shut down instantly if you wiggled a connected USB plug. The 'engineer' who came to investigate said that a design flaw meant that the USB socket would short-out against the frame and power to the whole thing would cut out. Yay.

    Not to mention they'll happily sell a machine with 4GB+ of RAM and a 32-bit copy of Windows. Part of that is due to the ineptitude of our procurement people, but still...

    Well, businesses tend to buy the monitors and accessories also -- and lots of them. We've got 2 UltraSharps for every desk (got 4 on mine) and a ton of docking stations which will of course need to be replaced en masse when Dell arbitrarily change their dock connector again.

    Oh, and I just remembered the 200 other Latitudes that were meant to have WWAN (3G) cards installed, but something didn't get connected when they were built, so they just threw in a ton of crappy USB dongles that inevitably got lost or broken.
  11. satcomer macrumors 603


    Feb 19, 2008
    The Finger Lakes Region
    It has to do with the economy stinking really hard and Dell thinks there's money over there in business. Also the race to bottom of the barrel in PCs killed reliability, even in the business servers market. In fact most bottom feeding PC manufactures (HP, Dell , others) are hurting really badly right now. The razor thin margins are just not there anymore.

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