will I get a new one when I exchange??

xenosaga7

macrumors member
Original poster
Mar 11, 2011
33
0
So I decided to exchange my new ipad to a new one due to the yellow screen.

Since I can't go to an apple store, I called them and will mail my ipad to apple.

They gave me repair id and told me to drop off the ipad without box or cables.

This seems more like refurbish procedure, and I expected I will get a full replacement with all the original box and setups.

So are they gonna try to fix mine and send back the same one, send out refurbished one, or give me brand new one?

I never tried and repair/exchange/refurbish from apple before so I am worried.
 

johnparjr

macrumors 6502a
May 10, 2005
618
145
Earth
Yes they wont have refurbished ones for at least a week or 2 and even if they did have them now they are just as good or better since they thoroughly get check and the screen and back plate get replaced.
 

wellok

macrumors 6502
Oct 12, 2011
330
0
I did a replacement today and they gave me a brand new one, sealed in the retail box. There aren't refurbs yet.
 

AlPlPlLE

macrumors regular
Jan 10, 2012
234
0
I did a replacement today and they gave me a brand new one, sealed in the retail box. There aren't refurbs yet.
They don't swap you out with refurbs if you do get the iPad swapped. They only sell the refurbs online. The replacements just don't come in a pretty anticipation white box.
 

xenosaga7

macrumors member
Original poster
Mar 11, 2011
33
0
So I can safely assume I will get a new one, or at least better one than the one I have?
 

boy-better-know

macrumors 65816
Jun 30, 2010
1,343
119
England
Exchanged mine today and got it in a sealed brown box, was reassured over and over that it was a brand new unit.
Don't worry about it mate.
 

tbayrgs

macrumors 604
Jul 5, 2009
6,534
3,463
I'm surprised how everyone obsesses about getting a new device as a replacement. Aren't refurbs closely inspected and presumably have any issues addressed/repaired? It would seem you would be less likely to have a problem with a refurb than a new device that hasn't been used/tested yet.
 

firstapple

macrumors 6502a
Sep 25, 2007
991
19
I'm surprised how everyone obsesses about getting a new device as a replacement. Aren't refurbs closely inspected and presumably have any issues addressed/repaired? It would seem you would be less likely to have a problem with a refurb than a new device that hasn't been used/tested yet.
This is one of the reasons why I don't mind Apple refurbished products that much. Refurbs come with a new battery and a new shell. Also, any problems the gadget was sent back for should have been fixed during the refurbished process.
 

Jason S.

macrumors 6502a
Jul 23, 2007
504
1
Pennsylvania
I'm surprised how everyone obsesses about getting a new device as a replacement. Aren't refurbs closely inspected and presumably have any issues addressed/repaired? It would seem you would be less likely to have a problem with a refurb than a new device that hasn't been used/tested yet.
Yeah, I'd actually rather get a refurb as a replacement than a new one.