will I get a new one when I exchange??

Discussion in 'iPad' started by xenosaga7, Mar 17, 2012.

  1. xenosaga7 macrumors member

    Joined:
    Mar 11, 2011
    #1
    So I decided to exchange my new ipad to a new one due to the yellow screen.

    Since I can't go to an apple store, I called them and will mail my ipad to apple.

    They gave me repair id and told me to drop off the ipad without box or cables.

    This seems more like refurbish procedure, and I expected I will get a full replacement with all the original box and setups.

    So are they gonna try to fix mine and send back the same one, send out refurbished one, or give me brand new one?

    I never tried and repair/exchange/refurbish from apple before so I am worried.
     
  2. johnparjr macrumors 6502a

    johnparjr

    Joined:
    May 10, 2005
    Location:
    Earth
    #2
    Yes they wont have refurbished ones for at least a week or 2 and even if they did have them now they are just as good or better since they thoroughly get check and the screen and back plate get replaced.
     
  3. wellok macrumors 6502

    Joined:
    Oct 12, 2011
    #3
    I did a replacement today and they gave me a brand new one, sealed in the retail box. There aren't refurbs yet.
     
  4. AlPlPlLE macrumors regular

    Joined:
    Jan 10, 2012
    #4
    They don't swap you out with refurbs if you do get the iPad swapped. They only sell the refurbs online. The replacements just don't come in a pretty anticipation white box.
     
  5. xenosaga7 thread starter macrumors member

    Joined:
    Mar 11, 2011
    #5
    So I can safely assume I will get a new one, or at least better one than the one I have?
     
  6. Jason S. macrumors 6502a

    Joined:
    Jul 23, 2007
    Location:
    Pennsylvania
    #6
    You will get a new one, but don't assume it will be better. And it could even be worse. After all, the one you got was "new" as well.
     
  7. firstapple macrumors 6502a

    firstapple

    Joined:
    Sep 25, 2007
    #7
    +1 to this, well said.
     
  8. boy-better-know macrumors 65816

    boy-better-know

    Joined:
    Jun 30, 2010
    Location:
    England
    #8
    Exchanged mine today and got it in a sealed brown box, was reassured over and over that it was a brand new unit.
    Don't worry about it mate.
     
  9. tbayrgs macrumors 603

    tbayrgs

    Joined:
    Jul 5, 2009
    Location:
    Florida, USA
    #9
    I'm surprised how everyone obsesses about getting a new device as a replacement. Aren't refurbs closely inspected and presumably have any issues addressed/repaired? It would seem you would be less likely to have a problem with a refurb than a new device that hasn't been used/tested yet.
     
  10. firstapple macrumors 6502a

    firstapple

    Joined:
    Sep 25, 2007
    #10
    This is one of the reasons why I don't mind Apple refurbished products that much. Refurbs come with a new battery and a new shell. Also, any problems the gadget was sent back for should have been fixed during the refurbished process.
     
  11. Jason S. macrumors 6502a

    Joined:
    Jul 23, 2007
    Location:
    Pennsylvania
    #11
    Yeah, I'd actually rather get a refurb as a replacement than a new one.
     

Share This Page