Will I need an appointment at the Apple Store to replace my Mighty Mouse?

Discussion in 'Buying Tips and Advice' started by mogzieee, Aug 22, 2008.

  1. mogzieee macrumors 6502a

    Joined:
    Feb 8, 2008
    Location:
    London, UK
    #1
    Hey Guys,

    My Mighty Mouse is playing up, so much so it totally isn't actually connecting to my MacBook Pro (yes, I have checked my battery and Bluetooth is on). I want to take it back to an Apple Retail Store and perhaps get it swapped or fixed... my question:

    Will I need to book a reservation to see a 'Genius' for this, or just ask one of the Apple dudes in the store? Preferably I'd like the latter so I can turn up anytime, but if I can't do anything there, I'd just book an appointment to get in and out with a new mouse...

    Any help?

    Thanks in advance.
     
  2. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
  3. mogzieee thread starter macrumors 6502a

    Joined:
    Feb 8, 2008
    Location:
    London, UK
    #3
    Sweet, Thanks.
     
  4. macwall macrumors 6502

    Joined:
    Nov 5, 2007
    Location:
    Cupertino, CA
    #4
    my exp has been that you would still need a reservation. unless the store is relatively empty and they squeeze you in. the regular store employees can't replace items for you, only the geniuses can.
     
  5. rdowns macrumors Penryn

    rdowns

    Joined:
    Jul 11, 2003
  6. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #6
    I've never needed a reservation to the Genius Bar. Of course, during busy times, there's a line and a bit of a wait. A reservation may help, but I've never found it necessary. Different stores may have different policies, of course.
     
  7. zer0tails macrumors 65816

    zer0tails

    Joined:
    Mar 23, 2008
    Location:
    Canada
    #7
    i just lugged in and got my ACD exchanged when there was a dead pixel in the center of the screen. No appointment was needed. The store specialist and a girl at cash, did the exchange for me. A genius was not involved in the whole process, which I was thankful for. I've found some geniuses to not deserve that name lately. and be just plain rude/unhelpful.
     
  8. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #8
    You need your computer serial or receipt to exchange the mouse.

    I would make an appointment.
     
  9. theBB macrumors 68020

    theBB

    Joined:
    Jan 3, 2006
    #9
    You can also call Apple. I believe they will send you a replacement and you send yours back in the same box.

    My mouse problems were intermittent, so i could not be sure whether they would observe the same issue at their repair center, so I decided to take it to an Apple store. I made an appointment with the person on the phone, but it turns out he botched it. When I actually went to the store, I did not have an appointment. Fortunately, the store was relatively empty, so one of the supervisors used her judgement and just replaced it.

    Make sure you have your receipt even though they can access your records if you have your computer registered online.
     

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