Will it be a Refurb?

Discussion in 'iPhone' started by bowlby87, Aug 19, 2009.

  1. bowlby87 macrumors member

    bowlby87

    Joined:
    Apr 11, 2009
    Location:
    York, UK
    #1
    Got an appointment on Friday at the Genius to take my White 3GS, it has a couple of cracks and a slanted on/off switch.

    All being well hopefully i'll get a replacement but will it be a Refurb or a new one?

    Cheers
     
  2. RTiii320 macrumors 6502a

    RTiii320

    Joined:
    Aug 15, 2008
    Location:
    Long Beach, CA
    #3
    Refurb, but there is always skepticism. One genius told me when returning a 3G that the replacement in the "white box" was in fact new. However, from everything I have read on MR has indicated that those are in fact refurb's.

    Search does wonders;)
     
  3. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #4
    It depends how many units the store has swapped. They get so many White boxed phones to swap out as these are exhausted there replaces with refurbs. Chances are it'll be new given it's not been out for long and it's White
     
  4. maflynn Moderator

    maflynn

    Staff Member

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    #5
    Odds are high that at this stage you'll get a refurb.
     
  5. bboucher790 macrumors 65816

    bboucher790

    Joined:
    Mar 23, 2007
    #6
    It seems as if everyone here is providing false information, so I'll be more than happy to give you the correct information.

    You will get a new phone. How do I know? I just replaced my 3Gs and my serial number starts with an 8. All refurbished phones start with a 5. This was confirmed by an Apple Genius when I replaced my phone.

    If that STILL isn't enough proof for you: http://www.everythingicafe.com/foru...phone-is-really-new-or-refurbished-37648.html

    When you get your phone swapped, you'll see it starts with a 7 or 8.
     
  6. aprofetto macrumors 6502a

    aprofetto

    Joined:
    Dec 19, 2008
    Location:
    Hamilton, Ontario
    #7
    Apple stopped the whole 5K thing for refurbished phones some time into the 3G's life cycle.

    Refurbs are no longer distinguished with a 5K.

    You want some real evidence? Ask yourself how logical it would be if Apple replaced everyones problematic phone with a brand new one.

    Its one giant loop, as long as there is phones with problems, Apple will fix em and ship em out to the stores to be used as replacements.
     
  7. AHDuke99 macrumors 68020

    AHDuke99

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    #8
    I got mine swapped out and it starts with a 5k. Changes are it will be a refurbished. But who cares? There is no difference in them except for the serial number.
     
  8. -aggie- macrumors P6

    -aggie-

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    #10
    I have read that it depends on whether you take it back to Apple or AT&T. For Apple you get a refurb that is a good as new (new case, battery, etc.) and it gets extra attention that a normal phone off the factory line doesn't get. For AT&T, the phone could be used. That could be hearsay though, I've never had to get a replacement.
     
  9. BullittMustang macrumors 6502a

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    Mar 27, 2008
    #11
    Was that a 3GS you received with a 5k serial number?
     
  10. AHDuke99 macrumors 68020

    AHDuke99

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    #12
    Yes. I received it yesterday when I swapped it out because I was having poor reception, especially with EDGE out at my beach house.
     
  11. SpaceKitty macrumors 68040

    SpaceKitty

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    Nov 9, 2008
    Location:
    Fort Collins Colorado
    #13
    That's correct. The refurb iPhones can start with an 8 as well now. There is absolutely no way to tell if you get a refurb anymore. They look brand new and there is no difference.
     
  12. bboucher790 macrumors 65816

    bboucher790

    Joined:
    Mar 23, 2007
    #14
    Unless the Genius told me incorrectly, he said all of the phones that come from Apple are brand new. Regardless of serial, he told me it was a new phone...and the serial matches. I trust him.
     
  13. SpaceKitty macrumors 68040

    SpaceKitty

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    #15
    Apple employees aren't always the most knowledgeable. You do get one here and there that has no clue.
     
  14. daihard macrumors 6502a

    daihard

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    Feb 19, 2008
    Location:
    Seattle, WA
    #16
    It is all psychological, isn't it?

    The thought of receiving something that has possibly been used before and/or fixed due to a problem may be unbearable to some. Me, I'm fine as long as it's "pretty" new and works. :)

    My very first iPod (a green iPod mini) had a bad hard drive. It would not play any of the stored songs. It happened the day I bought it, fresh out of the box. I took it right back and sure enough, got a refurb. (The store guy told me outright that it was a refurb.) It's been five years since, and the mini is still working well. :)
     
  15. bowlby87 thread starter macrumors member

    bowlby87

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    Apr 11, 2009
    Location:
    York, UK
    #17
    Thanks for all your replies...

    I'll be sure to let you know what happens tomorrow when i go. I'll also ask the Genius person and see if he says whether its new or refurb.

    Cheers
     
  16. CKohkah macrumors 6502

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  17. SpaceKitty macrumors 68040

    SpaceKitty

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    #19
    LOL and with all the different replies, it's a wonder there isn't a person here who knows what will really happen.
     
  18. TwoBytes macrumors 68020

    TwoBytes

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    Jun 2, 2008
    #20
    referbs are better as they are individually checked and tended two than mass produced factory line iphones.

    Many posts on here about this. Spoke to apple tech's that confirm and my own personal experience of having a referb phone which was better quality (higher quality control) than a 'new' iphone.
     
  19. bowlby87 thread starter macrumors member

    bowlby87

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    Apr 11, 2009
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    York, UK
    #21
    Well got it swapped over on Friday, asked the guy and he said its 100% brand new..

    He said there store didnt have refurbs.
     
  20. -aggie- macrumors P6

    -aggie-

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    #22
    Yes, that applies to ones from Apple store, but supposedly you get a different outcome from an AT&T store (e.g., used with no checks at all). IDK if that's actually true, but just something to look out for, if you do go with AT&T.
     
  21. The Californian macrumors 68040

    The Californian

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    #23
    This is absolutely correct. AT&T doesn't refurbish iPhones, they just rebox and resell. My original AT&T "Refurb" had a scratched screen and fingerprints all over it. The white box replacements may be new or refurbs, but you'll never know. 5K DOES NOT DESIGNATE A REFURB. This is where people get confused, halfway through the 3G lifecycles they stopped using 5K to designate refurbs and it now designates "Replacement" iPhone. Apple produces some replacement iPhones directly off of the brand new assembly line with a 5K serial.

    This far into the lifecycle though you're most likely to receive a refurb, which is just as good as new. Unless you get lucky and the stores all out of refurbs that is.
     
  22. SpaceKitty macrumors 68040

    SpaceKitty

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    #24
    And I have noticed that everyone who gets a replacement at the Apple store is told they are new when asked. Of course they aren't going to say it's a refurb. I've never heard anyone being told by an Apple employee that they are being given a refurb.
     
  23. The Californian macrumors 68040

    The Californian

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    Surfers Paradise
    #25
    Apple has a huge problem with the word "Refurbished" when it comes to the iPhone for some reason. They will always say that they don't sell refurbs, only the carrier does. Apple likes to use to term "Reserialized" with iPhones, which basically means it's completely disassembled and the case and battery are tossed along with any damaged components. The rebuild iPhones using these parts along with new components, they then give it a new serial number.

    So it's not completely a refurb because there are always new components, and a new case and battery, but it can't be sold as new cause it's not. I'm guessing they know iPhone users would be sensitive to receiving refurbs as replacements.
     

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