Will my Apple Watch be replaced?

Discussion in 'Apple Watch' started by elki64, Nov 6, 2016.

  1. elki64 macrumors newbie

    Joined:
    Oct 10, 2016
    #1
    Hey guys! I just got the red mark of death on my Apple Watch... (tried to update software and it got stuck , I reset it and then it was bricked) so I send it in for repair. And they said there's a chance I'll have to get a new 1.

    Two questions:

    Why is it being replaced?

    And what Apple Watch do u guys think I'll get? (It's a series 0 Watch) do they still make those?!
     
  2. tromboneaholic macrumors 6502a

    tromboneaholic

    Joined:
    Jun 9, 2004
    Location:
    Clearwater, FL
    #2
    I think they will replace your 1st gen watch with a 1st gen. I'm sure they have inventory left over for just that purpose.
     
  3. doboy macrumors 68000

    Joined:
    Jul 6, 2007
    #3
    It doesn't matter if they still make it cause they have refurb units for replacements or they may just repair your old one.
     
  4. TasheRAWR macrumors regular

    TasheRAWR

    Joined:
    Sep 17, 2015
    Location:
    London, United Kingdom
    #4
    This happened to me and I hope you have either Apple Care or live in a country with good consumer laws!

    If you are lucky it's possible for the red exclamation mark of death to go away with a couple of hard resets but sadly if that doesn't work there is nothing they can do as it's basically bricked the device. Once that happens the only option is a replacement which if out of warranty they will most likely try to charge you for unless they are being nice. I suggest you see what rights you have if you are out of warranty.

    I was lucky enough that members here helped me by telling me about the consumer law rights in the U.K. so I was able to get a free replacement as before Apple were trying to charge me for the replacement.
     
  5. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    Apple won't send you a Series 1 or 2. They will send you a Gen 1 Watch, being that's what you own currently.
     

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