Will the Apple Store trade out?

Discussion in 'Buying Tips and Advice' started by itsthemacaddict, Aug 13, 2011.

  1. itsthemacaddict macrumors member

    Joined:
    Jul 2, 2010
    Location:
    Arizona
    #1
    I own a 2011 MacBook Pro (I've had it since March), and my SD card slot no longer works (nothing I did, and I re-installed the OS to make sure it wasn't a problem on the software end), and my Mac has kernel panics every once and a while. I'd like to get the new MacBook Air.

    Can I take my MBP into the Genius Bar and ask to trade out? Will they do that?
     
  2. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #2
    You are past the return period. They will repair your MBP. Why would they take a 5 month old used machine and replace it with a new machine???
     
  3. itsthemacaddict thread starter macrumors member

    Joined:
    Jul 2, 2010
    Location:
    Arizona
    #3
    I was able to do this previously, because I had multiple problems. Just wondering if I had a nice Genius Bar person or if it's Apple policy.
     
  4. jenzjen macrumors 68000

    Joined:
    Aug 20, 2010
    #4
    If you did it before, consider yourself very lucky. That is not standard Apple procedure.
     
  5. And1ss macrumors 6502a

    And1ss

    Joined:
    Oct 20, 2009
    #5
    They last time they "gave" you a new notebook was to compensate you for having way too many problems with it (hdd, screen logic board, etc) + many people have been given new machines. Having a faulty SD card doesn't constitute a new model - they will fix the sd slot.
     
  6. njsa04playa macrumors 6502

    Joined:
    Apr 5, 2010
    Location:
    new joisey
    #6
    but if that doesnt work then what will happen?
     
  7. old-wiz macrumors G3

    Joined:
    Mar 26, 2008
    Location:
    West Suburban Boston Ma
    #7
    If they can't repair it after 3 tries, then you can demand a new machine, but they will replace it with the same model.
     
  8. And1ss macrumors 6502a

    And1ss

    Joined:
    Oct 20, 2009
    #8
    then they'll replace the logic board and whatever else. And like the guy above said, 3 repairs and demand replacement.
     

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