Will they replace it?

[NPChaikin]

So, last Sunday, I bought a new MBP. It was working fine until I noticed that the line-out (headphone) port wasn't working properly. So, last night, I brough t it to the Apple Store and they exchanged it.

I brought it back, opened the box, and there was a huge scratch on the lid. Normally, I wouldn't care, but this is a $2000 item and it's really, really bugging me.

If I bring it back, will they replace it without a restocking fee?

 

[iLog.Genius]

Shouldn't be a problem. I had an exchange for cosmetic defect (small dent on palm rest) and had no problems. You won't get charged the restocking fee. The fee is only if you open the box and return the product because you feel you don't want it - does not apply to exchanges from defects.

 

[crobbins]

If you explain to them what happened and that it came like that, they'll probably exchange it again. The Apple Stores are typically pretty good about these type of things, in my opinion.

 

[alphaod]

If you bring it back within a day, probably not.

 

[tcphoto]

The longer you wait, the odds of it being exchanged goes down.

 

[iLog.Genius]

The longer you wait, the odds of it being exchanged goes down.

Rarely. OP can go on the last day of return period and there will be no questions asked. Unless you guys have experience then I can't argue with that but you shouldn't have any problems.

 

[jofus]

Rarely. OP can go on the last day of return period and there will be no questions asked. Unless you guys have experience then I can't argue with that but you shouldn't have any problems.

For a defect, I would agree with you. But something that you could have done yourself (scratch the computer), they may be more hesitant to take it back. Why would one wait 14 days to return something that was scratched day 1? They're more likely to assume you scratched it.

 

[NPChaikin]

For a defect, I would agree with you. But something that you could have done yourself (scratch the computer), they may be more hesitant to take it back. Why would one wait 14 days to return something that was scratched day 1? They're more likely to assume you scratched it.

If I go tomorrow, I hope it's not a problem.

 

[iLog.Genius]

If I go tomorrow, I hope it's not a problem.

There won't be. Good luck!