Will Zagg replace invisibleShield after replacing iPhone?

Discussion in 'iPhone Accessories' started by ycoidi2000, Aug 27, 2008.

  1. ycoidi2000 macrumors member

    Joined:
    Jul 27, 2008
    #1
    I had to get my 3G replaced (by another 3G) after the first one was defective, so I had to remove the invisibleShield, thereby trashing it. I know Zagg replaces invisibleShields if they become damaged, but I was wondering if this also extended to the circumstance I am describing. If it were me, I wouldn't...But I thought I'd check with the group here to find out people's experience. Thanks!
     
  2. rKunda macrumors 65816

    rKunda

    Joined:
    Jul 14, 2008
    #2
    I'm waiting on a replacement in the mail now. I only have a front to return, though, as I didn't know I needed to save the pieces.

    At worst, you simply won't be able to get a second replacement should the new replacement fail. You're supposed to send the old one back.
     
  3. Dr. Cabrera macrumors 65816

    Joined:
    Aug 25, 2008
    Location:
    Los Angeles
    #3
    you need to replace the parts, they will not simply send you a new one without you returning your old one ... technically that's not true

    if they send you a new one and you do not return your old one, they just cancel your lifetime warranty on it and never send you a new one anymore

    it's your call
     
  4. iMetalG5 macrumors 6502a

    Joined:
    Apr 13, 2005
    #4
    that is good customer service. glad to hear that.

    Otterbox also has good customer service, glad to hear companies still stand behind their products!!
     

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