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Willl Apple replace earphones?

G

gumball981

macrumors member
Original poster
Mar 29, 2009
50
0
The microphone piece on my headphones is broken. The microphone doesn't work, and clicking the piece to pause/skip songs is broken as well.

It just happened one day, and before that even the clicking of the piece didn't always work.

If I took it to the apple store, would you think they would replace it?
 
Supposedly, your headphones are under warranty for as long as the device they came with is. Your mileage may very, however.
 
gumball981 said:
The microphone piece on my headphones is broken. The microphone doesn't work, and clicking the piece to pause/skip songs is broken as well.

It just happened one day, and before that even the clicking of the piece didn't always work.

If I took it to the apple store, would you think they would replace it?
Click to expand...

They will. I'm on my third or fourth pair at this point. Really crappy build quality but hey, I keep getting them replaced free so I won't complain. One time one ear stopped outputting sound, another the clicker wouldnt work, etc.

But yes they will, if your under warranty/apple care.
 
Yes, I sent mines to Apple. It took like 2 days to get them. I sent to defective ones back...if you don't send them back they charge 29 bucks to your account.
 
In store, they'll take down your claim and then if they have units in stock to be used as replacements they'll just give you a set. If not, they'll call you back in a couple days and you'll exchange them on the spot.

The latter was the case when my In-Ear units started grounding out against my ear lobe...unpleasant shocks and whatnot. Took 20min or so with the genius to get the claim setup since they usually tack headphone warranty claims to an iPhone of iPod, but my phone was long out of warranty.

2 days later, a new set and not a single electric shock :)
 
i hate them in white!, i want black ones!!!!!!!!

the in-ear earphones may be the solution, (yet their might be some unwanted ear wax, when u borrow ur earphones to people:D)
 
NewMacbookPlz said:
In store, they'll take down your claim and then if they have units in stock to be used as replacements they'll just give you a set. If not, they'll call you back in a couple days and you'll exchange them on the spot.

The latter was the case when my In-Ear units started grounding out against my ear lobe...unpleasant shocks and whatnot. Took 20min or so with the genius to get the claim setup since they usually tack headphone warranty claims to an iPhone of iPod, but my phone was long out of warranty.

2 days later, a new set and not a single electric shock :)
Click to expand...

Actually my Apple store was out of replacements so they just opened a retail box and gave me a new set same with my Dad's usb dock connector
 
Apple will fix or replace anything that came in the box, whether a Mac, iPod, or iPhone.

That means headphones, USB cables, mice, keyboards, etc.
 
What about the In-ear ones? Are those under warranty? Also one of the earbuds came off and is who knows where. Do they give you new ones too?
 
It could simply be your headset jack, which could be clogged up with lint. Check that out first before wasting trip to Apple.
 
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