Windows do not recognize / detect iPhone 4

Discussion in 'iPhone Tips, Help and Troubleshooting' started by theo83, Sep 6, 2011.

  1. theo83 macrumors newbie

    Sep 6, 2011
    Hi guys.

    I am new to the forum and I would appreciate any help. I have extensively researched the issue I will describe and before I start swapping parts, any assistance would be most welcome.

    I bought recently an iPhone 4 (used). The issue I am facing is that Windows do not recognize it (neither do iTunes), although it charges through the USB port. Right now, I am 99% sure it is a hardware problem. What I have tried so far:

    • Connect it to 3 different laptops
    • Connect it with 3 different cables
    • Uninstall/Reinstall iTunes and all Apple software
    • Stop/Restart relevant services
    • All of the above in DFU mode
    • All of the above after a 12 hour charging, through a wall socket
    • All steps in Apple's troubleshooting guides referring to my issue
    • Another iPhone 4 I have handy, connects to all three computers, that I have also tried to connect the faulty one, just fine.

    Any suggestions?

    Thank you in advance
  2. HazyCloud macrumors 68030


    Jun 30, 2010
    FWIW, my parent's Win 7 machine would not detect my mother's iPad until I set it up. Once it was setup in iTunes, the machine saw it just fine. Sadly, this is a pretty common issue with Windows machines so there's a good chance it may not be a hardware issue. If you can, take it in to an Apple store to see what they say about it.
  3. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    Also make sure the port on the bottom of the iphone is clean.
  4. theo83 thread starter macrumors newbie

    Sep 6, 2011
    Thank you all. It was a faulty dock. After replacement it worked just fine!

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