Windows do not recognize / detect iPhone 4

[theo83]

Hi guys.

I am new to the forum and I would appreciate any help. I have extensively researched the issue I will describe and before I start swapping parts, any assistance would be most welcome.

I bought recently an iPhone 4 (used). The issue I am facing is that Windows do not recognize it (neither do iTunes), although it charges through the USB port. Right now, I am 99% sure it is a hardware problem. What I have tried so far:

• Connect it to 3 different laptops
• Connect it with 3 different cables
• Uninstall/Reinstall iTunes and all Apple software
• Stop/Restart relevant services
• All of the above in DFU mode
• All of the above after a 12 hour charging, through a wall socket
• All steps in Apple's troubleshooting guides referring to my issue
• Another iPhone 4 I have handy, connects to all three computers, that I have also tried to connect the faulty one, just fine.

Any suggestions?

Thank you in advance

 

[HazyCloud]

FWIW, my parent's Win 7 machine would not detect my mother's iPad until I set it up. Once it was setup in iTunes, the machine saw it just fine. Sadly, this is a pretty common issue with Windows machines so there's a good chance it may not be a hardware issue. If you can, take it in to an Apple store to see what they say about it.

 

[Applejuiced]

Also make sure the port on the bottom of the iphone is clean.

 

[theo83]

Thank you all. It was a faulty dock. After replacement it worked just fine!