Windows Explorer crashes trying to copy pictures from Iphone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by C5Longhorn, Dec 19, 2011.

  1. C5Longhorn macrumors regular

    Joined:
    Jul 31, 2010
    #1
    Hi,

    I've got a problem with Windows Explorer and my Iphone 4. When I attach the phone to my PC and attempt to copy pictures, Windows Explorer crashes. Has anyone experienced a similar error? I've done internet searches and haven't been able to find a solution even though others report the issue.

    Steps to reproduce:
    1) plug in Iphone to Win 7 64-bit laptop
    2) Itunes loads and everything runs correctly
    3) Open device manager and navigate to the Iphone and picture folder
    4) Select a picture from the Iphone, copy, and attempt to paste to a folder on the C drive.
    5) Explorer crashes with an error type BEX64

    Systems:
    Dell Latitude E6520, Core I5, with Windows 7 Pro 64bit
    Iphone 4 with iOS 5.01

    I'm hoping someone has had this error as well. I did do a phone restore so I wonder if Apple thinks these are pictures that did not originate from this phone.

    Any help would be greatly appreciated.

    Thanks,

    Rick

    Cliffs: Windows 7 Explorer 64 bit crashes trying to copy photos from Iphone 4 with iOS 5.01
     
  2. goducksdc macrumors newbie

    Joined:
    Jul 5, 2012
  3. C5Longhorn thread starter macrumors regular

    Joined:
    Jul 31, 2010
    #3
    Update: it has been awhile, but I did get this resolved. In my instance I traced it back to a bad install of Winzip. When I reinstalled Winzip, the problem went away.
     

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