Windows Explorer crashes trying to copy pictures from Iphone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by C5Longhorn, Dec 19, 2011.

  1. C5Longhorn macrumors regular

    Jul 31, 2010

    I've got a problem with Windows Explorer and my Iphone 4. When I attach the phone to my PC and attempt to copy pictures, Windows Explorer crashes. Has anyone experienced a similar error? I've done internet searches and haven't been able to find a solution even though others report the issue.

    Steps to reproduce:
    1) plug in Iphone to Win 7 64-bit laptop
    2) Itunes loads and everything runs correctly
    3) Open device manager and navigate to the Iphone and picture folder
    4) Select a picture from the Iphone, copy, and attempt to paste to a folder on the C drive.
    5) Explorer crashes with an error type BEX64

    Dell Latitude E6520, Core I5, with Windows 7 Pro 64bit
    Iphone 4 with iOS 5.01

    I'm hoping someone has had this error as well. I did do a phone restore so I wonder if Apple thinks these are pictures that did not originate from this phone.

    Any help would be greatly appreciated.



    Cliffs: Windows 7 Explorer 64 bit crashes trying to copy photos from Iphone 4 with iOS 5.01
  2. goducksdc macrumors newbie

    Jul 5, 2012
  3. C5Longhorn thread starter macrumors regular

    Jul 31, 2010
    Update: it has been awhile, but I did get this resolved. In my instance I traced it back to a bad install of Winzip. When I reinstalled Winzip, the problem went away.

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