Jeff Prosise, a well-known author of Windows programming books and founder of Wintellect (one of the top Windows training/consulting companies) has had some major problems with his Dell PC and an even worse time getting them fixed. Quote: "Several years ago, when I worked for PC Magazine, I met Michael Dell. He impressed me as a heck of a nice guy. I wonder if he has any earthly idea how difficult his company makes it to get a defective product fixed? How could a company that once set the standard for customer service sink so low?" Full story available at his blog, "Dell Hell": http://wintellect.com/WEBLOGS/wintellect/archive/2004/12/23/694.aspx Dude, are you sure you want to be getting that Dell?